Visual Communication Designer

Creative role will bring a strategic approach, strong communication and influencing skills, and take initiative and establish relationships in a fast-paced environment.

The Purpose of Your Role

The Visual Communication Design Analyst is an expert communicator and master of representing data, content, and ideas in a variety of visual formats. This position will execute on the company’s marketing strategies, focused on audience-centric tactics across several channels, including graphic design needs, user experience, and management of the company’s website. This person is an exceptional storyteller that motivates the audience to action, leveraging deep knowledge of technology, creative elements and enablement tools.

The Qualifications We’re Looking For

• Bachelor's Degree in graphic design, visual communications, Marketing or related field
• 5 years related experience and a portfolio that showcases experience in visual communication
• Superb written, verbal and visual communication skills
• Master of design tools (Adobe suite), presentation suite (PowerPoint, SharePoint), and website management (WordPress, wpengine, HubSpot, tag manager)
• Strategic partner and collaborator across all functions of the organization.
• Exceptional listening skills, ability to ask clarifying questions, accept constructive feedback and deliver project on time and budget.
• Ability to collect and comprehend data and develop content that visually represents the results, in the form of infographics, presentation slides, etc.
• Passionate about brand adherence- understand brand guidelines, and be an ambassador for upholding guidelines across the organization.

The Competencies You Bring

Attention to Detail, Communications, Data Gathering & Analysis, Business Acumen, Use of Functional/Technical Expertise, Conceptional Thinking

The Value You Deliver

• Strategically deliver compelling and effective visual content across a variety of audiences, internally and externally, driven by the company’s purpose and objectives
• Create and optimize presentation materials with high level strategic direction.
• Develop visually engaging documents, white papers, case studies, infographics, email templates, branding elements, etc.

• Develop cross-functional design needs across the organization (email templates, interactive and static graphics, presentation templates, branding elements)
• Responsible for corporate website management and agency relationship. Update and optimize WordPress website and landing pages, focused on website analytics/performance and SEO.
• Research and gain an understanding of the BPO industry and clients’ business/products to assist in strategic recommendations, tactical planning, and executions that further the client’s goals and objectives. Leverage analyst data to provide proactive market trends data in presentation format for internal teams to share with prospects and clients.
• Deliver brand marketing programs and projects on time and on budget. Critical to this position is your ability to analyze project requirements, organize and prioritize tasks, identify risks early, and manage the brand marketing program process efficiently.
• Use strategic thinking to drive engagement of audiences with strong communications graphics, photography, and impactful infographics for use within digital and social media platforms

About Liveops:

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)