Senior Relationship Manager

Working in our Relationship Management team, you will play a pivotal role in the heart of our business, focused on our top tier customers operating in the world’s largest insurance markets.

Working across our teams to ensure that we deliver on our customers global strategies to enable their growth and efficiency.  Acting as their advocate in our business and developing strong relationships built on trust and expertise.

We are a fast growing team with big ambitions and in a small business there is plenty of opportunity to play an integral role in the growth of Vitesse, your colleagues and our customers.

RESPONSIBILITIES 

• Relationship management of a portfolio of Insurance customers – owning Exec level relationship to develop and grow strategic partnerships with our insurance portfolio.
• Adopt a proactive value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive/consultative conversations such as; product developments, service levels, managing client expectations, optimisation, strategic planning and growth targets.
• Support the revenue and strategic growth goals of our business by working with key clients on combined strategies to optimise their claims payments.
• Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner.
• Leveraging industry expertise and client feedback improve our insurance proposition. Work closely with Client Service, Operations and Product Teams to create more value for our existing client base.
• Maintain an accurate database of customer information through effective CRM management (Salesforce.com).
• Create and develop client presentations and sales pitch materials to support customer conversations.

• A proven track record in Corporate Relationship Management with minimum of 3-5 years’ experience as an RM (or equivalent)
• Excellent relationship management skills with a proven track record in growing an existing business portfolio as well as achieving and exceeding revenue targets through consultative sales methods.
• Strategic mindset to adopt effective client management strategies and account planning
• Excellent interpersonal, verbal and written communication skills
• Proven ability to manage multiple tasks, projects and deadlines simultaneously
• Proficient computer skills, especially Microsoft Office applications and Salesforce for effective client management.
• Ideally with experience in the Insurance industry and/or global banking and payments infrastructures,.
• Ability to work effectively in a team environment.
• Passion for fintech/scale-ups with a mentality to get your hands dirty and make a difference

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays  
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday 
• Contributory pension scheme  
• Enhanced Parental leave   
• Cycle to Work Scheme  
• Private Medical Insurance with AXA 
• Unlimited access to therapy sessions through our partner, Oliva   
• Discounted Gym membership through Gympass 
• Financial Coaching with Octopus Wealth  
• 2 days of volunteering leave per year  
• Sabbatical after 5 years’ service   
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals  

We are Vitesse – the payment provider of choice for the insurance and treasury industry.  

Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.  Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 170 countries and territories, covering over 110 currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants.  Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most.   

With now over 160 employees across Europe and our London headquarters, $26m series B funding in 2022 in the bag and approaching £8bn in processed transactions, we are only just getting started.     

We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd’s of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.   

As we continue to scale up, we want like-minded humans to join us on this exciting journey.  Are you ready?  

Vitesse at our best – our values 

The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes 

Confident Humility 

We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves.

Driven to Succeed 

We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers.  

Tenacious Responsibility 

We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. 

We are an Equal Opportunity Employer  We are committed to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of Unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect.