Account Operations Consultant

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.

Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. 

The Role
As an Account Operations Consultant, your primary responsibility will be to investigate and resolve customer account related queries. Drawing upon your expertise and your keen problem-solving skills, you will play a crucial role in ensuring the smooth investigation and resolution of customer queries.

Responsibilities

· Be the 2nd level point of escalation resolving the most challenging customer issues;

· Perform internal tasks related to customer account status, transactions and changes;

· Identify, research, and resolve customer issues using our CRM systems and tools;

· Ensure that incidents are resolved in a timely manner to meet defined service level targets;

· Be responsible for increasing customer satisfaction;

· Provide accurate and valid information by using a range of tools (e.g. database, spreadsheets, etc.);

· Follow communication procedures, guidelines, and policies.

Το be considered you should have:

· Experience of working within the banking/financial services sector (issuing, acquiring, bank transfers);

· Experience within Customer Service/Technical Support;

· Good listener with a customer centric approach;

· Working competency of using CRM software, digital packages, and any other tools;

· Goal/Target orientated mentality;

· Excellent use of Greek & English both in verbal & written form;

· Tendency to go the "extra mile" to achieve your targets.

💸 Competitive compensation package;

🏆 Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.