Job details

Email/Chat/Phone Specialist (Nights and Weekends)

Vivid Seats is a leading online ticket marketplace seeking passionate individuals to join our Customer Support team. We pride ourselves on providing high-quality support for our customers attending live events.

Skills

Customer service experience
Communication skills
Proficiency in help desk software

Responsibilities

Handle customer contacts promptly and professionally
Answer questions about purchases, orders, inventory, and upcoming events
Support customers via phone, email, and live chat
Utilize technology to manage order fulfillment
Contribute to team culture and growth

Benefits

Competitive compensation and bonus incentives
Flexible PTO
401K matching
Medical, dental, and vision insurance

To read the complete job description, please click on the ‘Apply’ button

Vivid Seats Glassdoor Company Review

3.3

Vivid Seats DE&I Review

No rating

CEO of Vivid Seats

Stan Chia

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By Vivid Seats

Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. Based on the belief that “Life Happens Live”, the Chicago-based co...

7 jobs

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FUNDING

Beyond Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Ticket Sales

TEAM SIZE