Retention Specialist

Skills

• Sales or Customer Retention experience
• Excellent verbal and written communication skills
• Ability to handle stressful situations and deadlines
• Professional phone and typing skills
• Good computer skills including emailing and Internet usage

Responsibilities

• Maintain an acceptable customer save rate.
• Handle inbound calls and correspondence to assist customers.
• Identify reasons for customer dissatisfaction and provide suitable solutions.
• Collaborate with multiple departments to resolve customer issues.
• Document resolutions and communicate customer feedback to management.

Education

• High School Diploma or GED; or equivalent combination of education and experience.

Benefits