IT Support Engineer

About Vortexa 

Join us on our mission is to open, connect and optimise the world of energy through pioneering technology and unmatched market information. 

Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global flows of oil and fuels in real-time, bringing transparency and efficiency to the energy markets and society as a whole. 

The Challenge 

We are an ever-growing tech scale-up looking for our first IT Support engineer to join our IT Team. You will be highly self-motivated and enjoy a hands-on approach with the operational and technical aspects of IT, including leading on the IT onboarding of new joiners and providing 1st line support for a global team. 

You Are: 

• Delivery orientated and self-motivated, with strong analytical and problem-solving skills 

• Able to build relationships and communicate well at all levels of an organisation 

• Work with the IT Manager and the senior management team to deliver projects, upgrades and required changes 

• Extensive knowledge in supporting device/endpoints, (MacOS & Windows) 

• Experienced with using helpdesk software such as Jira Service Management 

• Comfortable supporting Google Workspace & Office365 related issues 

• Able to handle the responsibilities of onboarding new joiners into the company and offboarding leavers 

• Able to maintain and update software and hardware asset registers 

• Confident in diagnosing hardware issues and liaising with vendors for repairs and replacements 

• Happy to work independently and with team members to deliver project goals 

• Experienced in manage 3rd party suppliers and vendors 

• Experienced in monitoring and reporting on progress against agreed objectives, ensuring that issues of concern are raised in a timely manner and solutions proposed 

Awesome If You Have: 

• Provided support with migrating from Google Workspace to Office365 

• Supported AV setups (Microsoft Teams & Logitech Rally) 

• Experience using Microsoft Intune 

• Worked in organisations with large software engineering teams 

• A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
• A team of motivated characters and top minds striving to be the best at what we do at all times
• Constantly learning and exploring new tools and technologies
• Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
• Motivated by being collaborative, working and achieving together
• A flexible working policy- accommodating both remote & home working, with regular staff events
• Private Health Insurance offered via Vitality to help you look after your physical health
• Global Volunteering Policy to help you ‘do good’ and feel better