Remote Customer Service Representative

Job Description: Voya Financial is seeking a Remote Customer Service Representative to join our team in Fort Worth, Texas. This is a part-time entry-level position ideal for individuals with at least 1 year of experience in customer service. As a Remote Customer Service Representative, you will be responsible for providing exceptional customer service to our clients while working from the... comfort of your own home. Responsibilities: - Answering incoming customer inquiries via phone, email, and chat - Providing information about our products and services to clients - Resolving customer issues and escalating to the appropriate department when necessary - Processing orders, returns, and exchanges - Maintaining accurate and detailed records of customer interactions - Collaborating with other team members to ensure customer satisfaction - Managing a high volume of inquiries while maintaining a high level of quality service - Adhering to company policies and procedures at all times Requirements: - Resourceful and able to work independently - Strong analytical skills to effectively evaluate customer needs - Innovative problem-solving abilities to address customer issues creatively - Excellent communication skills both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and other relevant software - High school diploma or equivalent required Benefits: - Free food provided during work hours - Employee discounts on company products and services - Company transportation available for commuting employees - Opportunities for unlimited personal and professional growth Equal Opportunity Statement: Voya Financial is an equal opportunity employer and is committed to providing a diverse, inclusive, and equitable working environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. Deadline to Apply: August 1, 2024 If you possess the required skills and qualifications and are looking for a rewarding career in customer service, we encourage you to apply for the Remote Customer Service Representative position at Voya Financial in Fort Worth, Texas. Join our team and be a part of a company that values growth, innovation, and excellence in customer service. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Customer Service Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs