VP Customer Success (Commodity Market Data)

What will you be doing?

• Leading, expanding, and mentoring the Americas Customer Success team by setting the strategy and prioritizing objectives and key metrics; hiring, training, and developing a world-class team
• Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, and collaborating across teams to identify and pursue customer growth opportunities
• Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers.
• Increase efficiency through technology. Oversee the technology adoption process with tools and systems such as the Customer Success dashboards used to track customer health.
• Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line
• Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets.
• Educate clients on how to maximize the value they receive from a relationship with Argus Media
• Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction
• Attend and coordinate marketing presence at conferences, events, and dedicated client events

What were looking for in you?

• Bachelor’s degree or equivalent
• Extensive experience within customer success with a proven track record of building and managing a team, directly and remotely.
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Experience with data subscriptions, consulting services, or commodities in B2B commercial environments.
• Strong verbal and written communication skills required
• Demonstrable experience building effective interpersonal relationships internally and externally with key decision-makers
• The ability to work effectively and collaboratively in a team-oriented environment
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and commercial benefit
• Well-presented, credible, and able to influence senior executives at large and small firms.

• Competitive salary with bonus
• Hybrid work model
• Flexible working environment
• Group medical, dental and vision plans
• Company paid short term and long-term disability and life insurance plan
• Group 401(k) safe harbour retirement plan with a 6% company match
• 20 vacation days your first year, up to a maximum of 30 days
• Subsidized gym membership
• Extensive internal and external training