Customer Care Manager

Who We Are

At VPL we deliver visibility and resiliency to clinical supply chains.

By making the procurement-through-fulfillment processes smarter and more profitable, it creates a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency.

We developed the industry’s only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient and pharmacy. 

With more than 700 hospitals, 6,000+ suppliers, and a 97% customer retention rate, it’s clear that VPL is the company the healthcare industry trusts to deliver savings, insights and peace of mind.

What We’re Looking For

VPL is looking for a Customer Care Manager to join our fast-growing team!

At VPL our Customer Care Managers have a passion to provide best in class customer care on various freight management topics. Our most successful Customer Care Managers have a positive attitude, willingness to learn, strong work ethic, and they are comfortable with SaaS solutions and technology! 

• The ability to articulate technology and product positioning to both business and technical users
• Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
• Problem-solving mindset and a drive to apply your skills in troubleshooting to find solutions
• Experience in working with customers and collaborating with them to ensure customer success
• An understanding and appreciation of the data integration space
• Ability to manage multiple projects at once
• Great written and verbal communications skills
• Previous experience with implementing software, preferably B2B SaaS solutions and cloud technology or experience in technical consulting (preferably ERP systems)
• Knowledge of the ERP space or exposure to business processes and HCM or Financials
• Experience in the ERP or consulting industry is desirable

• 2+ years' experience in a customer-focused environment desired
• Proven expertise in customer service
• Experience using a Customer Relationship Management (CRM) system
• Enthusiastic attitude and an engaging businesslike approach
• Excellent oral and written communications skills
• Experience with Microsoft Office required
• Creative problem solver
• Demonstrated ability to research to resolve customer inquiries
• Ability to interact effectively with internal and external partners