Field Services Coordinator - North America

Field Services Coordinator - North America

Are you ready to develop the future of retail? 

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. 

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.  

We build. We create impact.  

As a Planning Coordinator on the Field Services team, you will make a positive impact by being responsible for:   

• Coordinating and scheduling field service activities, including installations (repairs, and maintenance), in collaboration with suppliers and internal teams.
• Enforcing the SOWs and make sure we provide feedback to suppliers and receive feedback.
• Working with our support teams to provide remote support to on-site technician.
• Confirming installation was successfully completed.
• Performing follow ups with customers to evaluate the service rendered via survey email.
• Developing and maintaining strong relationships with coworkers and external suppliers, serving as the main point of contact for any queries, issues, or escalations.
• Acting as the primary point of contact for external suppliers, maintaining regular communication to ensure timely and successful installation of equipment by third parties.
• Monitoring and analyzing internal and external KPIs to ensure that performance goals are met.
• Managing third party invoices.

Qualifications

• Experience
  • 1+ years of  experience in coordinating field service activities or working with external suppliers is a plus.
  • related experience in dispatching or service operations
  • Excellent communication skills, both written and verbal, with the ability to effectively engage with suppliers, internal teams, and customers if needed.
  • Proven problem-solving skills, with the ability to identify issues, propose solutions, and drive resolution.
  • Strong negotiation and relationship-building abilities, with a focus on fostering productive and collaborative partnerships with suppliers.
• Skills:
  • Strong partnership and collaboration skills 
  • Stakeholder management 
  • Proficiency in using various software tools (SAP, Microsoft Office Suite, etc.)
• Abilities:
  • Ability to identify benchmarks and potential new suppliers to expand our network and services 
  • Ability to oversee our external suppliers and ensure the smooth execution of our field service operations 
  • Strong organizational and time management abilities, capable of multitasking and prioritizing tasks in a fast-paced environment.
• Education:
  • Bachelor’s degree in Supply Chain or related field

We innovate. We help communities thrive.  

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.   

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.   

We feel supported. You will too.   

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:  

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust. 
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future: While retirement savings plans vary by country, we help you plan for your future. 
• Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.  
• Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year. 
• Time off to volunteer and give back to your community. 
• Career Growth: E-learning opportunities and workshops, and global mobility potential   
• Commute benefits: up to $100/month per employee for commuting expenses.  
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.  

All your information will be kept confidential according to EEO guidelines.