Human Resources Manager: Charlotte, NC

SUMMARY:
Summary: Plans and administers all policies relating to all phases of Human Resources activity by performing the following duties personally or through subordinate personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned by the Branch General Manager or the Human Resources Director.
•Participates in companywide Human Resources initiatives and projects; assists with implementations at theBranch Operations level;
•Maintains applicant flow and sourcing methods; sources hourly candidates for the Branch Operations includingplacing advertisements, attending career fairs, directing sourcing, and job posting both internally andexternally;
•Plans and conducts new employee orientation to ensure quality training of organizational policies, proceduresand culture; schedules Initial Security Officer Training (ISOT) and Pre-Assignment Training for new hirepersonnel;
•Assists the Branch General Manager in administering additional branch training as needed;
•Creates and enters new employee personnel information into the HRIS;
•Assists in orientation to benefits programs such as life, health, dental and disability insurances, pension plans,vacation, sick leave, leaves of absence, and employee assistance;
•Ensures compliance with State and Federal regulations, as well as company policies and procedures;

•Advises management in appropriate resolution of employee relations issues; drafts counseling documents andparticipates in disciplinary procedures.
•Keeps records of personnel transactions such as hires, promotions, transfers, performance reviews,separations/terminations, and employee statistics for government reporting. Records and tracks EEO datarelative to new employee applicant flow data; Maintains new applications as specified by the EEO Administrator;
•Coordinates management training in interviewing, hiring, terminations, promotions, performance review,safety, and sexual harassment with the Human Resources Director;
•Responds to inquiries regarding personnel policies, procedures, and programs;
•Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations;
• Prepares reports and recommends procedures to reduce absenteeism and turnover;
• Represents organization at personnel-related hearings and investigations;
• Participates in company Quality Assurance initiatives, including record keeping, training and auditing.
• Oversees employee engagement activities such as monthly branch luncheons, employee of the month recognition, and yearly tenure events.
• Coordinates all recruitment efforts in the absence of the branch recruiter.

SUPERVISORY RESPONSIBILITIES:
Directly supervises Human Resources employees. Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics;
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others;
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information;
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills;
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce;
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values;
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity;
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions;
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
 

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree and a minimum of three years human resources management experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:
To perform this job successfully, the Human Resources Manager should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and Powerpoint and should have working knowledge of applicant tracking systems; Human Resources systems; internet programs; order processing systems; and Security Management System (SMS).

CERTIFICATES, LICENSES, REGISTRATIONS:
The Human Resources Manager should maintain membership in the Society for Human Resource Managment (SHRM) and maintain PHR or SPHR certification.

OTHER QUALIFICATIONS:
Must be able to travel on a limited basis and on infrequent occasional work nights and/or weekends. Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.

OTHER TASKS:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.