Director, Technology Operations (Fulfillment Experience - Planning & Strategy) - job 2 of 10

Position Summary...What you'll do...Location: Bentonville, Arkansas ONLYAbout the Omni Fulfillment Experience TeamCustomers shop whenever and wherever they want, choosing from a wide range of Pickup and Delivery options. To make these options happen, we have many teams across the business focused on ensuring customers have access to the right merchandise at the right time, while delivering an experience that makes them want to continue shopping with Walmart.In this leadership role, you will be an essential part of the Omni Fulfillment Experience business team, leading and delivering on post transaction fulfilment propositions that drive customer retention, revenue growth and profit for the eCommerce business. You will be part of a team that is responsible for delivering a perfect order experience and customer satisfaction goals for the business. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Product, Supply Chain, Store Operations, Customer Care, Finance, and others to identify opportunities, solve problems and developing new propositions that drive value for our customers. This is a very high visibility role where we operate in a very dynamic and agile environment. You need to be very comfortable in working through ambiguity, define direction for your team, and be ready to roll up your sleeves to execute.About the RoleIn this role, you will serve as the Portfolio Planning and Strategy lead for the overall eCommerce Post-Transaction space and Chief of Staff for the Omni Fulfillment Experience team. You will develop the annual operating plan and long-range planning for the portfolio, including goals development, priorities identification, impact measurement, and progress updates back to Walmart's executive team. You will also manage quarterly roadmap planning within Omni Fulfillment Experience team and across all teams in Supply Chain and eCommerce that impact the eCommerce Post-Transaction space. You will also serve as an advocate for the customer experience and defect elimination: you will own roadmaps and collaborate with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience; you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.What You'll Do• Defining long-term vision and strategy for customer experience around omni-fulfilment experiences. You will build and influence customer experience elements in post-transaction world that will drive clarity and control for omni-channel customers.• Communicating roadmaps and priorities and collaborating across business areas for roadmap prioritization including, engaging with key partners to determine the best product and business strategies, and gaining buy-in from executive-level leadership• Providing thought leadership on internal and external best practices and standards to drive decision making. Conducting benchmark studies and competitive assessments. Working cross-functionally with partner teams across multiple locations so communication, collaboration, and organization are key to your success.• Leading and delivering on key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including SCM, Design, Product, Store Operations and more. Working with product to build prototypes to communicate design ideas to users and internal stakeholders. Conducting research, user testing and validation that will ensure that the experiences/propositions we build are designed to prioritize our customers and associates. Defining metrics and KPIs that will help us measure and track business goals• Driving execution of multiple propositions and initiatives by identifying customer and operational needs and developing and communicating plans and priorities. Removing barriers and obstacles that impact performance; providing resources and identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.• Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with product, engineering, and design partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall omni-channel communication experience• Providing supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door PolicyPreferred Qualifications:• 10+ years business management/consulting/business ops/ products ops/ Finance and strategy experience in a leading consumer-facing company• Proven track record of successfully implementing new concepts or programs in a fast paced, digital retail environment• Experience in directly building, managing, and developing a diverse team of talented individual contributors• Experience improving the digital retail shopping experience by recommending insight driven (data, trends, internal and external research) journey changes and omni-channel capabilities• Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity• Strong technical acumen and ability to dive into the technical details. Insights into modern interactive design and development standards; recognize and appreciate the differences between web-based and native app experiences.• Skilled at leading and influencing a cross-functional matrixed team to successfully deliver against multi-track roadmaps• Possess strong decision making and prioritization skills; have experience overseeing and managing complex release schedules• Ability to think end-to-end, and champion the digital experience but also understand entire Walmart customer journey including Physical Stores• Strong leadership and excellent executive communication skillsAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see https://one.walmart.com/notices .‎‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart .‎The annual salary range for this position is $110,000.00-$220,000.00‎Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎‎- Stock‎‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years' experience inproject management, program management, program operations, or related area.Option 2: 8 years' experience in project management, program management, program operations, or related area.3 years' supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America