Personalization Director, Technology Operations - job 2 of 10

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!This position plays a vital role in the overall success of the business and satisfaction of T-Mobile's Fiber customers. This role is responsible for engineering aspects of Network Operations for the Fiber group. Analyzes staff requirements in order to maintain the performance of the network to ensure optimal service is provided to T-Fiber's subscribers at all times. This individual will oversee project construction management with new markets; actively working on process improvements and automation for scale. Additionally, focus on product builds and supporting technology. Interacts with all local and regional departments to assist in developing new tools, processes, and planning/scheduling workload execution. Responsible for assisting from in-home CPE to layer 3 support. This individual will develop cost saving measures to manage an efficient and effective network as well as build automated tracking solutions for monitoring partners.This is a hybrid position required to be working in-office at least 3 days a week.RESPONSIBILITIES:• Leads all aspects of field engineering and layer 3 operations in order to provide a highly reliable and efficient network for all T-Fiber customers, in conjunction with our wholesale partners. This includes oversight of all field operations and maintenance, and optimization and performance monitoring of operating systems with a nod to cybersecurity.• Responsible for management of connectivity, Network performance and outage resolution.• Build SOPs to support partners in the field• Drive the build of ACS app for fiber router and partner with support organizations• Oversee the daily operations of fiber network installation, maintenance, and troubleshooting activities across multiple vendors.• Handles all operations projects including but not limited to equipment installations, layer 3 expansions, technology rollouts (software and hardware), preventative maintenance programs for all operating systems, and national reliability projects/programs. This includes responsibility for all cost analysis, forecasting and execution to defined completion dates in conjunction with partners as new markets are rolled out• Also responsible for other Duties/Projects as assigned by business management as neededQUALIFICATIONS:• Bachelor’s degree in a technical or business discipline• 4 years of technical experience in telecommunications or mobile switching systems• 2 years of experience with wireline systems• Excellent organizational and project management skills• Strong attention to detail• Excellent verbal and written communication skills: a direct communicator with excellent presentation skills• Agile; thrives in fast-paced and constantly shifting environment• Shown success in developing and handling strong, long-term partnerships• Experience working on cross-functional projects and teams• Strong problem resolution skills, including the ability to define problems, collect data, establish facts and draw valid conclusions• Track record of demonstrating a high level of achievement• At least 18 years of age• Legally authorized to work in the United StatesBase Pay Range: $95,700 - $172,600Corporate Bonus Target: 15%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.