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(USA) Frontend Coach - job 5 of 12

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executingbusiness processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $65,000.00-$80,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

6801 Black Horse Pike, Egg Hbr Twp, NJ 08234-4120, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
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$65000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Frontend Coach, Walmart

Are you passionate about leading and developing teams in a retail environment? We’re looking for a talented Frontend Coach to join our team at Walmart in Egg Hbr Twp, NJ! In this role, you'll have the opportunity to nurture and guide store associates, helping them to enhance their skills and performance. As a Frontend Coach, you will actively engage with your team members, providing constructive feedback and fostering a culture of collaboration. Your leadership will be crucial in implementing company changes and ensuring that staff understand and align with business objectives. You’ll be hands-on, showcasing exemplary customer service and supporting local outreach programs to build community relationships. You’ll also drive the financial performance of your designated area by analyzing P&L statements and developing action plans to meet sales goals. We take pride in maintaining a workplace that respects diversity and recognizes each associate's contribution. Plus, you’ll enjoy competitive pay, performance bonuses, and amazing benefits like medical coverage, 401(k) plans, and paid time off. Your role as a Frontend Coach will be pivotal in creating exceptional customer experiences, coaching associates to act with integrity, and striving for excellence in every task. Join us in making a positive impact on our associates and customers alike!

Frequently Asked Questions (FAQs) for (USA) Frontend Coach Role at Walmart
What responsibilities are involved in the Frontend Coach position at Walmart?

As a Frontend Coach at Walmart, your primary responsibilities include leading and developing store associates, providing feedback and training, and ensuring alignment with business objectives. You'll be responsible for driving financial performance, analyzing P&L statements, and implementing action plans to achieve sales goals. Additionally, fostering a culture of exceptional customer service and collaboration among team members is crucial.

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What qualifications do I need to apply for the Frontend Coach job at Walmart?

To qualify for the Frontend Coach position at Walmart, you need either two years of college education, one year of retail experience paired with one year of supervisory experience, or two years of general work experience coupled with one year of supervisory experience. Preferred candidates may have a Bachelor of Science in Business Management or other leadership-related certifications.

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How does Walmart support the development of Frontend Coaches?

Walmart supports the professional development of Frontend Coaches through various programs, including ‘Live Better U,’ which offers educational opportunities from high school completion to bachelor's degrees. This initiative, combined with internal training workshops and mentorship programs, helps coaches enhance their skills and advance their careers within the company.

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What benefits do Frontend Coaches receive at Walmart?

Frontend Coaches at Walmart receive a competitive salary, performance-based bonuses, and a comprehensive benefits package that includes medical, vision, and dental coverage. Additionally, you get 401(k) options, paid time off, and various other perks, such as education reimbursement and discounts to create a well-rounded work-life balance.

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What skills are essential for a Frontend Coach at Walmart?

Key skills for a Frontend Coach at Walmart include strong leadership and communication abilities, a deep understanding of customer service standards, and financial acumen to drive store performance. Additionally, being adaptable, collaborative, and committed to continuous learning are critical for thriving in this role and effectively mentoring others.

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Common Interview Questions for (USA) Frontend Coach
How would you handle a conflict between two team members?

When faced with a conflict, I would first listen to both sides and gather all relevant information. Then, I would facilitate a conversation that encourages open communication, helps both individuals understand each other's perspectives, and identifies common ground to resolve the issue amicably.

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Can you describe a time when you improved team performance?

In my previous role, I recognized the need for better communication within the team. I initiated weekly check-ins, which led to clearer expectations, enhanced collaboration, and a noticeable increase in our productivity and morale.

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What do you believe is the most important aspect of customer service?

The most important aspect of customer service is actively listening to customers and addressing their needs promptly. By understanding their concerns and delivering solutions quickly, we can create a positive shopping experience that builds loyalty and trust.

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How do you approach mentoring new associates?

I believe in a hands-on approach to mentoring. I start by observing new associates to identify their learning styles and areas of improvement. From there, I develop a personalized training plan and provide ongoing support and feedback as they adjust to their roles.

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How would you ensure your team meets sales targets?

To meet sales targets, I would analyze sales data to identify trends and set achievable goals. I'd communicate these targets clearly to the team, motivate them through engagement, and hold regular check-ins to track our progress and discuss strategies for improvement.

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What strategies would you implement to foster diversity and inclusion?

Fostering diversity and inclusion requires a commitment to understanding and celebrating each associate's individuality. I would implement training sessions that promote awareness and create an ongoing feedback loop where associates feel safe to express their ideas and perspectives.

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Describe your experience with conflict resolution.

In my experience, conflict resolution involves understanding the root cause and facilitating dialogue. I encourage patience, openness, and a collaborative approach to arrive at a solution that satisfies all parties involved while maintaining team harmony.

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How do you prioritize multiple tasks in a fast-paced environment?

I prioritize tasks based on urgency and impact. I maintain a daily to-do list, using tools to track deadlines and delegate responsibilities to ensure that critical tasks are completed first without compromising quality.

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What role does feedback play in team development?

Feedback is essential for team development; it provides insights into strengths and areas for growth. I advocate for a culture of constructive feedback, where I emphasize recognition and individual development to boost confidence and skill levels among associates.

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How would you promote Walmart's values in your role as Frontend Coach?

Promoting Walmart's values would be fundamental to my role as Frontend Coach. I would lead by example, embodying integrity, respect, and commitment to customer service, while also encouraging my team to adopt these values in their day-to-day interactions.

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Full-time, on-site
DATE POSTED
April 7, 2025

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