(USA) Manager, Business Operations eCommerce, Site Content Strategy - job 15 of 25

Overall Job SummaryThis position is responsible for managing all personnel and DC operations during a single shift. They will be responsible for leading, developing, and engaging with their team to achieve positive shift and building results.Essential Duties and Responsibilities (Min 5%)• Direct the functions and personnel of a shift or function to achieve desired results per the daily operations plan.• Serve as a key contributor to the business by developing, implementing and sustaining best practices.• Act as the primary information source for the Supervisor team and provide visible leadership and drive a motivated, positive, productive workforce ensuring safety and quality standards are met.• Lead team of Supervisors in continuous improvement processes by focusing / root cause analysis and development of counter measures to drive key performance indicators.• Apply sound communication and motivational techniques in supervising, counseling, and disciplining subordinates.• Develop and implement strategies aligned with achieving positive building results by prioritizing action steps, setting timelines, identifying and allocating resources necessary to accomplish building objectives.• Assist in the recruitment efforts of all DC personnel.• Drive workflow in the DC to ensure objectives are met in an efficient manner.• Partner with HR and DC Leadership to assist with the development of policies and procedures for Supervisors and team members by maintaining compliance, consistency, and taking corrective action when needed.• Lead cross-functional teams as necessary to develop network best practices focused on process improvement and leadership developmentRequired QualificationsExperience: Minimum of five (5) years of operations management experience preferredEducation: Bachelor’s degree in Business Management or similar field preferred. Any suitable combination of education and experience will be considered.Preferred knowledge, skills or abilities• Lead large scale process improvements through Lean process, Kaizen, and Six Sigma.• Collaborate with GM / AGM / OMs to meet budget / P& L goals.• Functional knowledge of logistics processes and methods to include flow, cost efficiencies, MHE equipment, safety and quality.• Analytical skills to include problem identification and resolution.• Working knowledge of a Windows based computer environment with the ability to develop and communicate reporting.• Working knowledge of warehouse management systems (WMS), labor management systems, automated pick systems and material handling and sortation.• Flexibility and willingness to change direction and focus as business needs.• Ability to work any shift and or assigned OM jobs as required.• Work additional hours and or days as needed, particularly during high volume periods, to ensure that departmental objectives are accomplished.• Proficiency in Microsoft Office Products.Working Conditions• Duties include frequent alternate standing, walking, bending, stooping, and sitting, throughout the course of the shift• Required to work in a physical environment that is subject to temperature extremes, movement of mobile and fixed equipment, possible exposure to hazardous products, dust and other conditions associated with a warehouse operationPhysical Requirements• Sitting• Walking• Kneeling/Stooping/Bending• Standing (not walking)• Lifting up to 10 pounds• Lifting up to 20 poundsDisclaimerThis job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.