(USA) Manager, Program Management - Spark Community - job 2 of 2

Position Summary...What you'll do...Program Manager, SPARK Community - Walmart Data VenturesPLEASE NOTE: The team comes into the office 5 days a week; this is not a remote position. This role is based out of Bentonville, Arkansas (open to Hoboken, NJ or San Bruno/Sunnyvale, CA as well). If you are not local and apply for this role, please specify "open to relocation" at the top of your resume, if that is applicable, for consideration. Walmart does not provide relocation assistance for this role. This position is also not eligible for sponsorship now or in the future.At Walmart, we are looking for an exceptional Community Manager to join the Data Ventures Program Strategy Team. This role focuses on managing our research panel community, which is made up of dedicated Walmart shoppers. We're searching for someone who is not only intellectually curious and enthusiastic but is also a problem solver, detail-oriented, and a self-starter. Our ideal candidate will have the ability to establish robust relationships across multiple teams and individuals. This role will have extensive exposure and interaction across product, marketing, customer care, and data science teams.Responsibilities Include...1. Community Metrics Management• Monitor, analyze, and report on crucial community metrics that track the growth, engagement, and data quality within our shopper research panel community.• I mplement strategies to enhance these metrics and deliver monthly executive reports to cross-functional teams.2. Drive Community Engagement• Implement community engagement initiatives such as gamification, sweepstakes, polls, and blogs to encourage active participation within the research panel community.• Help d esign and manage micro-surveys, ensuring project completion, and extracting and analyzing response data for insights.3. Support Spark Topics• Collaborate with the Data Science team to extract raw customer ticket data, aiding in model retraining and classification.4. Manage Community Communication• Oversee the deployment of community notifications and invites ; maintain up-to-date FAQs and terms of use to ensure clear and transparent communication within the research panel community.5. Customer Care & Support• Review, escalate, and respond to customer care tickets promptly and professionally.• Design a formalized support/care process to address issues with extended resolution times or poor customer experiences.• Keep track of discretionary spend related to customer care and ad hoc studies.You will sweep us off our feet if you...• Enjoy executing and optimizing plans for complex strategies, supporting long-term business plans, and executing prioritized strategic initiatives.• Are tenacious, dedicated, and thrive working with ownership, autonomy, and a healthy dose of competition.• Thrive while balancing multiple workstreams and priorities under pressure and can also have FUN at work.• Adapt quickly with a demonstrated ability to prioritize work and flex where needed.• Build trust-based, strong relationships with internal and external partners.Minimum Qualifications• Bachelor's degree in Business , Marketing, or related field and 2 years' experience in community management, operations management, or related area OR 4 years' experience in community management, operations management, or related area.• Experience working in large cross-functional teams and complex projects and programs.Preferred Qualifications• Experience in community engagement, customer support, process improvement, or data analytics.• Experience using the following tools: Airtable and Jira.Benefits & Perks:Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer:Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.‎‎‎You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.‎For information about PTO, see https://one.walmart.com/notices .‎‎Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.‎Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.‎For information about benefits and eligibility, see One.Walmart .‎Hoboken, New Jersey US-10279:The annual salary range for this position is $84,000.00-$156,000.00‎Bentonville, Arkansas US-09401:The annual salary range for this position is $70,000.00-$130,000.00‎‎‎‎‎‎‎‎‎‎Additional compensation includes annual or quarterly performance bonuses.‎Additional compensation for certain positions may also include:‎‎- Stock‎‎Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Bachelor's degree in Business, Human Resources, or related field and 2 years' experience in project management, compliance, operations management or related area OR 4 years' experience in project management, compliance, operations management, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Leading a cross-functional team, Retail Link, Working with profit and loss responsibilities.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America