Assistant Store Manager - Willowbrook Mall

As the Assistant Store Manager at Warby Parker in Willowbrook Mall, your responsibilities encompass leading a team of Retail Advisors, managing inventory, overseeing point-of-sale operations, developing new processes to enhance customer service, and conducting team meetings. You'll play a key role in contributing to our store's success and shaping the customer experience.

To be considered for the Assistant Store Manager position at Warby Parker, you should have at least one year of retail management experience, excellent interpersonal skills, and a passion for customer service. An entrepreneurial spirit and a team-oriented mindset will serve you well in this role as you lead your team towards success.

At Warby Parker, we foster an atmosphere of growth and learning. As an Assistant Store Manager, you will participate in onboarding and ongoing training for new hires and help conduct performance reviews alongside the Store Leader. We believe in equipping our team members with the knowledge and skills necessary to succeed and excel in their roles.

The work culture at Warby Parker is characterized by a collaborative and inclusive environment. As an Assistant Store Manager, you’ll help cultivate a service-minded culture that respects and values every team member and customer. We're all about bringing positive energy to the workplace while working hard to achieve our goals.

Warby Parker provides a comprehensive benefits package for full-time employees, including health, vision, and dental insurance, retirement savings plans with company match, paid time off, and parental leave. Other perks like short-term disability, employee assistance programs, and optical education reimbursement further enhance the employee experience.

When answering this question, share specific examples of your management experience, highlighting your key achievements, team leadership, and any process improvements you initiated. Mention your understanding of retail operations and how you contributed to enhancing the overall customer experience.

Discuss your conflict resolution strategies, such as open communication and mediation. Explain how you value each team member's perspective and aim for collaborative solutions to maintain a harmonious work atmosphere.

Define excellent customer service as a combination of understanding customer needs, providing helpful solutions, and ensuring every interaction is positive. Share examples of how you've gone above and beyond for customers in the past.

Share your approach to prioritization by highlighting the importance of identifying urgent tasks while balancing long-term goals. Discuss any tools or methods you use to stay organized, such as task lists or scheduling software.

Outline your sales improvement strategies such as analyzing sales data, identifying trends in customer preferences, training staff on upselling techniques, and creating engaging in-store promotions that draw customers in.

Describe your onboarding process, ensuring you cover essential training, and emphasize the importance of mentoring and integrating the new member into the team culture. Provide specific examples of how you've successfully onboarded staff in the past.

Discuss the importance of leadership, communication skills, empathy, and a strong work ethic. Emphasize how these qualities contribute to team cohesion and customer satisfaction in the retail environment.

Share your tips for maintaining motivation, such as setting short-term goals, fostering team spirit through group activities, and ensuring open lines of communication. Discuss how to manage challenges while maintaining a positive environment.

Select a specific instance that showcases your problem-solving skills and the ability to stay calm under pressure. Break down the situation, the actions you took, and the positive outcome to highlight your capability.

Express your alignment with Warby Parker's mission to inspire and impact with vision, purpose, and style. Share your enthusiasm for their commitment to customer service and desire to contribute to a company that values innovation and social responsibility.