Licensed Optical Assistant Manager - Willowbrook Mall

As a Licensed Optical Assistant Manager at Warby Parker, you will take on a variety of responsibilities that ensure a fantastic customer experience. Your main duties will include working directly with customers to meet their eyewear needs, taking precise measurements, adjusting eyewear for the perfect fit, and ensuring all finished products meet both our high optical standards and the specific requests of customers. You'll also act as a leader by mentoring and overseeing a team of opticians, assisting with staffing needs, and implementing programs to boost customer loyalty.

To qualify for the Licensed Optical Assistant Manager position at Warby Parker, candidates must be licensed dispensing opticians, or ABO-certified in states without licensing requirements, and possess over two years of management experience. It's important to showcase strong leadership skills, a passion for the optical field, and a clear communication style that simplifies complex information for customers.

Warby Parker offers a competitive suite of benefits for full-time employees, including health, vision, and dental insurance, life insurance policies, paid time off, and paid holidays. Additional perks include a retirement savings plan with company matching, parental leave for all parents, optical education reimbursement, snack pantry access, and much more, making it a highly rewarding workplace!

At Warby Parker, the work environment for a Licensed Optical Assistant Manager is dynamic, supportive, and fun! We prioritize a culture that encourages collaboration, creativity, and individual growth. You’ll lead a motivated team in an upbeat retail space where you can directly impact customer experiences, while also contributing to a positive and productive workplace atmosphere.

The Licensed Optical Assistant Manager at Warby Parker plays a crucial role in fulfilling our mission to inspire and make vision care accessible. Through exceptional customer service and quality optical care, you help bridge the gap between fashion and function for customers. Additionally, leading your team passionately in a retail setting showcases our commitment to doing good while providing high-quality eyewear.

Discuss your previous management roles in optical settings, emphasizing your leadership style and how you’ve fostered team development. Provide specific examples where you guided team members to enhance their skills or improve service quality.

Explain your approach to customer service by emphasizing your commitment to listening to and empathizing with the customer. Outline steps you would take to resolve their concerns while ensuring they feel heard and satisfied with the solution.

Share your experience implementing quality control measures to ensure that all eyewear fits the required standards. Discuss how you keep your team informed and trained on the latest optical practices to maintain these high standards.

Provide insight into your time management skills and your ability to adapt quickly to changing priorities. Discuss specific tools or methods you employ to keep yourself and your team organized amid a bustling workday.

Illustrate a specific program or initiative you developed that successfully increased customer satisfaction or retention. Be sure to mention metrics or feedback received to validate the impact of your initiative.

Emphasize your communication style and techniques for encouraging open dialogues among team members. Talk about how you create opportunities for feedback and celebrate successes together.

Discuss your commitment to continuous learning through workshops, online courses, and industry conferences. Explain how you share your knowledge with your team to ensure that everyone stays informed.

Explain your approach to performance management, which includes open communication, constructive feedback, and setting actionable improvement goals. Showcase your dedication to supporting team members in addressing challenges.

Share innovative ideas you have for enhancing the customer journey. This could include new customer service tactics, interactive experiences, or ways to utilize technology in-store for better service.

Express your passion for the brand's mission and values. Share how your personal ethos aligns with Warby Parker's commitment to social impact and quality eyewear, and how you believe you can contribute positively to the team.