Licensed Optical Keyholder - Eastview

As a Licensed Optical Keyholder at Warby Parker, your main responsibilities include working directly with customers to meet their eyewear needs, taking precise measurements, adjusting, fitting eyewear, and ensuring quality standards are met. You will also lead the team by setting up operational procedures, driving store sales, mentoring staff, and creating a positive work culture.

To qualify for the Licensed Optical Keyholder position at Warby Parker, you need to be a licensed dispensing optician in the states that require a license or an ABO-certified optician in non-licensing states. Additionally, you should have at least two years of experience in an optical setting, including supervisory responsibilities, along with a passion for eyewear and retail.

The work environment for a Licensed Optical Keyholder at Warby Parker is vibrant and fast-paced. You'll be part of a collaborative team focused on creating an upbeat, supportive atmosphere, all while engaging directly with customers. The company fosters a culture of learning and positivity, helping you grow professionally and personally.

As a full-time Licensed Optical Keyholder at Warby Parker, you can enjoy a comprehensive benefits package that includes health, vision, and dental insurance, retirement saving plans with company matches, paid time off, and more. Also, Warby Parker offers unique perks like optical education reimbursement and a snack pantry!

Warby Parker emphasizes employee development, offering mentorship opportunities for Licensed Optical Keyholders to lead and train budding opticians through programs like the Optician Apprentice Program. The company also encourages ongoing education and provides resources to enhance your optical knowledge and skills.

To effectively approach fitting eyewear, first listen carefully to the customer's needs and preferences. Take accurate measurements of their face, then suggest appropriate frames that complement their features while ensuring comfort. Explain the benefits of different lens options, and ensure the final product meets their specific requirements.

In a situation where a customer was uncertain about their prescription, I took extra time to walk them through the details, clarified any confusing terminology, and offered several frame options tailored to their style. By personalizing the experience, I not only ensured their satisfaction but also earned their trust and appreciation.

Key leadership qualities for a Licensed Optical Keyholder include effective communication, the ability to inspire and mentor team members, decisiveness in problem-solving, and a commitment to fostering a positive work environment. Building relationships within the team while leading by example can significantly impact overall store success.

When faced with challenging customer interactions, I stay calm and listen attentively to their concerns. I empathize with their situation, validate their feelings, and seek solutions that align with company policies. Maintaining professionalism and a customer-first attitude often helps diffuse tense situations.

I stay updated by attending optical training sessions, engaging in professional development courses, and following industry news through reputable publications. Networking with peers and participating in local optical events also helps share knowledge and stay informed about the latest trends in eyewear.

Mentoring a new team member involves providing clear guidance and support, starting with a comprehensive overview of our products and services. I would encourage them to ask questions, join me in customer interactions for hands-on experience, and offer constructive feedback to help them grow into their role confidently.

Achieving sales targets in an optical retail environment requires a combination of excellent customer service, product knowledge, and effective selling techniques. Building rapport with customers helps in understanding their needs, and making tailored suggestions based on those needs can significantly drive sales.

I prioritize tasks by assessing the store’s immediate needs, focusing first on customer interactions and urgent operational issues, followed by inventory management and team support. Keeping a proactive mindset helps me stay organized and ensure that both customers and employees have a positive experience.

Optical measurements are crucial for ensuring that eyewear fits properly and meets customer comfort and vision correction needs. By providing accurate measurements, we enhance customer satisfaction, reduce the likelihood of returns, and build a trusting relationship, making customers more likely to return for future needs.

My experience with optical inventory management includes monitoring stock levels to prevent shortages, organizing the storage area for easy access, and conducting regular audits to ensure accuracy. Efficient inventory management directly impacts store operations and can lead to improved sales and customer satisfaction.