Warehouse Lending Advance Processor - job 2 of 2

Warehouse Lending Advance Processor Main Office (Jackson, MI) Warehouse Advance Processors are assigned a portfolio of correspondents for which they are the primary contact for daily customer service functions for correspondent lenders using a line of credit, including ensuring advance funds are disbursed in a manner protecting Flagstar's interest and processing collateral. Extensive customer interaction involved to ensure accuracy of documents and timeliness of the advance being processed. The ability to detect errors early in the process allows a more-timely resolution and avoids more comprehensive correction at a later point in the process. Ability to work in a team environment and take ownership interest in your job along with a willingness to take direction from others are key to working successfully in this position due to daily deadlines and workloads.

• Accept/Process advances in a timely manner according to established procedures, facilitating all aspects of advancing funds. This may include reviewing the note, Closing Protection letter, rate lock and wire instructions. As part of this process, review customer documentation for inaccuracies and errors.
• Proactively contact the customer via phone or email in a professional manner regarding questions and problems found while reviewing said documents for line advances.
• Prepare bailee letters for other investor collateral to ensure shipment to the correct address for timely purchase of file.
• Monitor notes on a daily basis and communicate with correspondents for all notes not received within 5 business days.
• Trouble shoot and problem solve for correspondents. This involves emails and phone calls as well as bringing appropriate support staff into the discussion to resolve quickly.

• 1 year experience in an office/customer service position or comparable education.
• Familiar with Excel, Word, detail oriented, organized, and customer focused.
• Excellent follow up and organizational skills
• Demonstrated ability to work independently and proven attention to detail
• Demonstrated ability to nimbly transition through multiple tasks
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
• Excellent listening, verbal and written communication skills
• Proactive and recognizes priorities, adjusting workflow appropriately
• Knowledge of the mortgage industry, preferred.
• HS Diploma, GED or Foreign Equivalent