Application Analyst I - Information Services - Full-time - Days

Division: Information Services

Job Title:  Epic Application Analyst I

Job Code:   E02

Position Summary

Analyzes business processes, workflows and functional requirements for various departments, configures, builds and tests assigned application functionality, provides end-user support and training for Epic System and new releases

In addition to performing the essential functions listed below, may also be assigned other duties as required.

Statement of Accountability

Reports to: 

Qualifications

• Education
• Licensure
• Work Experience
• Skills/computer/ specific technical
• Other qualifications, miscellaneous

Specify if qualifications are Required or Preferred

1.              Education: Bachelor's Degree in Computer Science or Healthcare or equivalent experience desired.

2.Experience: One to two years of Epic (or other clinical information system) implementation experience. Two to four years of healthcare experience, in a clinical role in acute care or ambulatory care setting.

3.Significant knowledge of operational workflows which relate to the application functionality assigned to the analyst.

4.Familiar with Microsoft Office products and Outlook.

5.Must obtain certification of Epic Application in one or more application and recertification per release as appropriate.

Achieving Results

Key Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity

1. Completes specific design/build responsibilities as it relates to application(s) and is a resource for end users.
2. Reviews and understands departmental workflow and analyzes alternative solutions.  Documents current and future state workflows in collaboration with department staff.
3. Initiates, documents, and analyzes requirements in departments throughout the organization. 
4. Helps coordinate operational readiness assessment and preparation of end users for new software releases.
5. Implements optimization design and build and functions as the primary support and expert for an application.
6. Functions as the primary contact to troubleshoot problems and questions from end-users during training, stabilization and on-going support.
7. Delivers presentations or application demonstrations.
8. Participates in or facilitates the analysis of solutions that support business processes and functional requirements.
9. May provide specialized support to a department based on clinical knowledge and expertise.
10. Works with assigned user groups and team members to implement new standard and custom software releases.

Demonstrates Skill

Key Components: competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety

1. Demonstrates strong organization skills.
2. Provides support to end users throughout the planning, testing, training and implementation of software releases.
3. Maintains current knowledge of application systems and healthcare initiatives.
4. Attends training and becomes proficient in a specific Epic application and builds new features in the system.
5. Builds and configures the software based on workflow and design decisions.
6. Participates in testing process, practicing standard quality assurance methodology.
7. Provides product expertise and solutions to end users.  May conduct or support training for the EMR.
8. Displays understanding of technical aspects of the implementation and participates in technical discussions 
9. Makes direct application changes as necessary for new releases and resolves problems.
10. Displays ability to understand system design and process application flows.

Planning & Coordinating

Key Components: delegates, decision making, problem solving, management of resources

1. Conducts workflows, process diagrams and gap analysis and can analyze across departments for areas of improvement and increased efficiencies.
2. Approaches problems constructively, by focusing on how to move the project forward.
3. Works as part of a team on the resolution of issues.
4. Identifies risks and collaborates with the project team on key decisions.
5. Tests and validates all new software or software upgrades.
6.  Manages test plans and maintains test environment and related policies and procedures.
7. Works as a liaison between department staff and the technical team throughout the implementation life cycle.
8. Assist end-users with the preparation and prioritization of service requests.
9. Maintains and prepares documentation designed to facilitate the proper use and understanding of the system.

Professionalism

Key Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality

1.               Possesses strong interpersonal skills and effective communication skills, both written and oral.
2.               Demonstrates the ability to adapt to project changes related to scope, schedule, workflow, and system utilization. 
3.               Demonstrates the ability to build relationships with the project team and departmental end users.
4.               Serves as primary interface between the department and the supporting application vendor.

Improving the Organization

Key Components: performance improvement, quality initiatives

1. Communicates to team and end users and can escalate issues when appropriate.
2. Develops and delivers training to the end-users on the proper use and functionality of the system
3. Resolves problems for supported application(s).  Coordinates problem resolution efforts with other analyst and end-users.
4. Evaluates issues and risks and works on solutions and mitigation plans.

Self-Development

Key Components: maintain license/certification, education and training

1.               Maintains professional growth and development through seminars, workshops, and professional affiliations.
2.               Attends Epic training programs as recommended for the role.
3. Networks with other organizations with similar initiatives to share best practices.

Regulatory Compliance

Key Components: JC, Title 22, OIG, HIPAA, State/Federal laws, hospital policies

1.               Demonstrates awareness of, and compliance with, patient safety and regulatory and licensing standards; i.e., Joint Commission, Title 22, OSHA, EMTALA, HIPAA, CMS, CDPH and other service-specific regulations that impact physician offices, hospitals, and clinics.
2.               Safeguards protected health information from any intentional or unintentional disclosure in compliance with applicable rules and regulations.

Prepared by:

Janice Stewart, Chief Clinical Information Officer

Date

Approved by:

Title:

Sr. Associate Administrator

Date:

Personnel Office Review:

Date:

Revised Date:

Lifting Objects/Patients

Back Injuries

Hernias

Understand A&P of back, causes of back pain, preventive approaches, use of aids when lifting.

Preventive measures when lifting and use aids when lifting.

Slip/Trip/Falls 

Contusions, Sprains, Strains

Avoid undue speed.  Use handrails.  Clean up spills immediately.

Fires & Natural Disasters

Burns & All Types of Injuries

Recognize possible causes of fires.  Smoking materials, faulty equipment.  Employees should educate patients.  Compressed gasses are flammable & under pressure so must be handled with care.  Workers need to be familiar with disaster plans and know exit routes.

Electrical Hazards

Shocks & Burns

Be aware of unsafe equipment and appliances.  Attend electrical safety classes and seek assistance if any unsafe areas are noted.

Assaults

Minor Injury to Death

Employees need to be cognizant to potential dangers to ensure safety.  Awareness of existing security measures and defensive behavior can protect employee from assaults.

Needles & Sharps

Cuts, Punctures, Lacerations

Sharps should be discarded in designated containers.  Employees should exam & handle soiled linens & similar items as if they contained hazardous items.

Obstacles & Broken Objects

Abrasions, Contusions, and Lacerations

Arrange furniture to allow free movement about the room.  Keep doors & drawers closed when not in use.  Clean/discard broken objects properly (i.e. broken glass should be swept up - not picked up with fingers).

Possible Exposures to Infections Hepatitis/Tuberculosis/Cytomegalovirus/Varicella/AIDS/Herpes/Staph Infections, Lice/Scabies/Rubeola

Infection

Use Infection Control procedures as defined in Infection Control manual.  These include handwashing, protective clothing, knowing the risks.  Label linens and wastes properly.

Possible exposure to acids & other chemicals used within the hospital

Refer to MSDS

Employees should follow procedures as explained in their department Hazardous Material training and refer to MSDS before using/handling any chemical.  Follow procedures and do not use any chemical without proper labeling.

Hazards Which May Be Encountered

Injury

Methods To Prevent Injuries

Latex

Dermatitis to death

Alert supervisor if you feel that you are allergic to latex materials. Use non-latex gloves for sterile procedures.

Soaps, Detergents, Cleaning Solutions

Dermatitis

Follow Departmental procedures.  Protective clothing is available if Dept. is unable to substitute agents that do not cause dermatitis.

Ergonomic Problems

Wide Variety of Musculoskeletal nervous disorders

Body mechanics, positioning of equipment/furniture, and repetitive actions can cause employees to experience a variety of physical problems.  Employees should follow safe body mechanics as described in hospital education.  Employees are encouraged to seek assistance from their supervisor if they feel a task is causing them to experience physical problems.  Work site evaluation may be indicated and this should be discussed with manager.             

Possible Chemical Exposure

Refer to MSDS

Employees work with a variety of chemicals within the lab setting.  Employees receive training upon hire and also are expected to review the Chemical Safety Plan yearly.  Employees are expected to follow safe working procedures as instructed.

Possible exposure to radiation

Sterility, Cancer, Shortened Life Expectancy

When appropriate, employees should wear film  badges (they are monitored routinely) and use lead aprons, gloves, or shields.  Identify and appropriately manage radiation therapy patients and their secretions.

Possible Exposure to Chemotherapeutic Agents

Refer to MSDS

Employees involved in preparation or administration of chemotherapy drugs have potential for exposure.  Employees must undergo training in their department and should follow procedures as directed.

Exposure to Video Display Terminals

Eye strain & stress in addition to ergonomic complaints

It is unknown if significant visual dysfunction results from long-term use of VDT's.  Problems may be controlled with control of lighting and glare, the color contrast, and workers should have adequately corrected vision.  Employees should seek assistance from their supervisor if they feel VDT is causing problems for them.