Patient Services Coordinator

Online applications must be received before 12:00am on:October 28, 2024If a date is not listed above, review the Applicant Instructions below for more details.Available Title(s)284F-YN_CS_NPS - Patient Services CoordinatorBusiness TitlePatient Services CoordinatorEmployee TypeClassifiedPosition DetailsTo support WSU’s ability to attract talent in a competitive job market, this recruitment has been approved for a hiring incentive payment of up to $5,000. More information regarding the hiring incentive payment program can be located on the HRS website: Hiring Incentive – Human Resource Services, Washington State University (wsu.edu)Summary Of DutiesThe Patient Services Coordinator will join Range Community Clinic to support a world class interdisciplinary patient care team. This multidisciplinary team includes outstanding physicians, nurses, pharmacists and other allied health professionals and students to provide the best patient care, education and resources as possible.The Patient Services Coordinator is the single individual managing the patient flow and care in the complex interdisciplinary Autism Spectrum Disorder and other Neurodevelopmental Disorders (ASDND) Center of Excellence. The position will manage the electronic medical record system, provide patient services, and coordinate the medical office. This involves supporting both clinicians who are WSU employees and those who are contracted as service providers.The position will serve as the patient services representative in the community for Range Community Clinic’s mobile medical unit, manage the electronic medical record system and maintain and troubleshoot technology on the mobile unit, travelling throughout the region when needed.As a fundamental aspect of the mission of the Elson S. Floyd College of Medicine is to provide medical service to the rural and/or underserved populations, the coordinator will be a representative of the Unit, College and Washington State University while providing services both on campus and in the community.Essential Job Functions35% Medical Office Coordination30% Medical Records Management30% Patient and Provider Services5% OtherRequired QualificationsHigh school graduation or equivalent AND three years of general office experience or two years of office or customer service experience in a healthcare setting; OR equivalent education/experience.Additional Requirements• Ability to obtain and maintain valid CPR certification within 30 days of appointment.• Working knowledge of medical terminology and HIPAA regulations.• Proficient in Microsoft Office applications.• Ability to work a flexible schedule including evenings and weekends.• Ability to obtain and maintain required vaccinations for healthcare workers exposed to patients as defined by the CDC; OR provide record of blood serum titre.• Ability to work independently, ensuring effective use of time including prioritization and organizational skills.• Excellent written and verbal communication and use of technology skills.• Ability to work with the public, including in mobile and/or community settings.• Ability to effectively communicate with pediatric patients and their families.Preferred Qualifications• One (1) or more years of working in the healthcare field.• Six (6) months previous experience in a healthcare setting working with an Electronic Health record (EHR).Additional InformationArea/College: Elson S. Floyd College of MedicineDepartment Name: Range Community ClinicCity, State, Zip: Spokane, WA 99202Department Link: https://medicine.wsu.edu/ ; https://www.rangecommunityclinic.org/Monthly Salary: $3,558 to $4,740 | Step A-M, Range #41 | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. Step M is typically a longevity step.Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation.Hiring Incentive: Additional Hiring Incentive of up to $5,000 available; paid in accordance with WSU policy after 6 months of employment.Overtime Eligibility: EligibleFTE: 100%This is a Permanent position.Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.Application InstructionsThe screening of applicants begins October 7, 2024.Applicants must upload the following documents to their online application.• Resume (required)• Cover Letter (required)External candidates, please upload all documents in the “Resume/CV” section of your application. Internal candidates, please upload all documents in the “Resume/Cover Letter” section of your application.Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.Applicants will be requested to provide contact information for professional references within the online application.Time TypeFull timePosition Term12 MonthWASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.Notice of Non-DiscriminationWSU prohibits sex discrimination in any education program or activity that it operates complaint with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator. More information on WSU’s policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement.