We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without.
As the Platforms & Automation Analyst on Wave’s Customer Success team, you will work with a diverse team responsible for developing, executing, and optimizing our platforms in support of CS & business goals. You will ensure that customers and internal team members can access the technology they need to deliver on Wave’s mission to help micro-business owners thrive.
Reporting to the Lead, Platforms & Automation, this tooling-focused role on the Customer Success team will help scale our technology, enhance agent performance, and continuously improve and innovate the customer experience through automation, bot-experience, and a consistent feedback loop back to product driving constant improvement.
At Wave, you’re treated like the incredible human being you are.
Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours.
We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more.
We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously.
We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!
We believe that a diverse and inclusive culture creates the best workplace. We embrace our differences, value individuality, and the broad spectrum of every Waver's skills and abilities. We challenge each other from a place of respect and pursuit of continuous growth. We trust each other and encourage everyone to bring their authentic selves to work, everyday. As Wavers, our voices matter, our opinions are met with an open mind. The best ideas win, no matter whose they are. Contributing to an inclusive culture is a part of all of our job descriptions.
We’ve been continuously recognized as one of Canada's Top Ten Most Admired Corporate Cultures and one of Canada’s Great Places to Work in categories including Technology, Millennials, Mental Health, Inclusion and Women.
Are you ready to be a Waver? Join us!
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If you are looking to make an impact on small businesses, consider the exciting role of Platforms & Automation Analyst at Wave in Toronto, Ontario. Here, you will be part of our dynamic Customer Success team, dedicated to empowering micro-business owners with innovative financial management solutions. You'll be responsible for enhancing our technology platforms, ensuring internal teams and customers have the tools they need to thrive. This role is all about collaboration; you’ll work closely with various teams including Data Operations and Customer Success leadership to drive process improvements and resolve operational challenges. One of your key responsibilities will include maintaining and implementing automations across our platforms like Zendesk and Ada. By using data-driven insights, you'll evaluate the effectiveness of these automations, thereby shaping a superior customer experience. Your expertise in platforms configuration will be invaluable as you contribute to the overall success of our team and the small businesses we serve. At Wave, not only will you have a chance to drive change, but you will also be supported in your personal and professional growth through diverse learning opportunities and wellness initiatives. If you are eager to work in a culture that embraces diversity and fosters innovation, then Wave is the place for you!
Founded in 2010 and headquartered in Toronto, Ontario, Wave Apps provides software solutions and related services for small business owners to manage finances.
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