Senior Associate, Global Sales Revenue Operations

Location:

Boston, Massachusetts

Category:

Sales

Requisition ID:

12131

Job Description

Wayfair’s Business to Business (“B2B”) and Business to Consumer (“B2C”) Sales team is seeking a collaborative, analytical-oriented Senior Associate to help drive the Global Sales agenda through effective project ownership and executive business reviews. The role will be a part of the B2B and B2C Sales Enablement / Revenue Operations team that will help craft and execute against OKR strategies across global sales team’s.

We seek a motivated Senior Associate who will partner with Sales and internal enablement team members to optimize sales processes to consistently exceed sales targets and improve customer experience (enabled by process and tooling). This includes proactively partnering with Sales and Analytics teams to monitor performance, create action plans to improve performance, and execute medium/long-term program and channel-level project initiatives that improve customer and seller/agent experience and optimize workflows (enabled by process and tooling).

What You’ll Do:

Deeply understand both qualitative and quantitative trends in the business through active sales representative engagement and strong knowledge of short/long-term KPI trends
Scope and execute medium/long-term projects and initiatives
Assist in scoping project initiatives, ensuring project management operational excellence through clear deliverables, resource needs, timelines, and cross-functional involvement
Drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to senior sales and cross-functional teammates, incorporating feedback
Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)
Provide short-term operational support to improve performance:
Scope data requests for analytics teams to execute, and interpret results to understand business trends (validating qualitative feedback)
Create short-term action plans to address underperformance and/or accelerate positive trends, with clear asks, milestones and deliverables
Align and alert partner teams to execute
Communicate progress and resolutions to partner teams and sales team members

What You’ll Need

3+ years of experience in sales enablement, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams
Ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance
Ability to break down complex, ambiguous problems into logical objectives, translating sales needs into discrete, actionable steps for partner teams to execute
Ability to create consistent messaging about complex projects, flexing to audience needs but creating cohesion on the objective and guiding principles
Passion for working collaboratively across functions to drive operational improvements and projects
Ability to manage processes efficiently by scoping logical steps from ideation to project completion

Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.