Manager, Event Response Processes

Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.The Waymo Safety team works to promote and help to continuously improve the safety of Waymo's fully autonomous driving technology. Our experts develop safety goals and strategies, and conduct safety engineering analyses to ensure safety is being considered throughout the design and development of our vehicles. The team develops and promotes safety strategies and policies for autonomous vehicles for its work with regulatory authorities, lawmakers, law enforcement and public and non-profit organizations. Our Safety Team also helps advise on compliance with applicable environmental, health, and safety regulations.This role will be remote and reports into our Head of Resilience and Incident Management.In This Role, You'll• Manage all aspects of Waymo’s enterprise-level event and incident response program. Responsible for ensuring continuous improvement of the program to meet the demands of the company.• Drive strategy and oversee the design, implementation, testing, and administration of incident management and investigation tools (software) in partnership with our Product and Engineering teams• Optimize incident response functionality to keep up with scaling operations without sacrificing safety and quality• Proactively monitor and communicate incident management readiness and performance. Conduct periodic reviews of the program, develop metrics, and present data proactively to the organization based on trends• Serve as a leading member of Waymo’s Incident Response Team and maintain the highest level of Incident management including documentation, communication, and data integrity• Act as the subject matter expert of assigned events throughout the complete Incident lifecycle, ensuring that the organization is able to both mitigate and learn from events• Own and maintain core documentation and retrospectives on significant events involving Waymo’s operations, internal exercises, and external events when applicable. Engage with cross-functional teams to ensure that all significant event documentation includes the appropriate set of vetted facts, timelines, and analysis.At a Minimum, We'd Like You To Have• Bachelor's degree• 5+ years of project or product management experience• Demonstrated ability to develop a strategic roadmap out of a large, unstructured space• Demonstrated experience briefing executives on complex and evolving projects, etc.• Ability to maintain calm and function efficiently in high-pressure situations• Documented experience writing policies and standards• Strong communication skills with the ability to effectively convey information and recommendations to diverse audiences, from frontline workers to executive leadership.• Self-motivated and ability to network internally• Ability to travel up to 10% of the timeIt's Preferred If You Have• Advanced degree in a relevant field, e.g. emergency management, human factors, operations management• Dynamic experience managing crisis and incident response• Experience interacting with and/or reporting to regulatory agencies• Experience working with legal and public policy• NIMS, ICS, ISO certificationsThe expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.Salary Range$196,000—$248,000 USD