Racing Bank Associate

As a Racing Bank Associate at Weatherbys, you'll take charge of managing your own portfolio of racing clients. Your key responsibilities will include ensuring all VAT needs are met and submitted to HMRC accurately and on time. You'll also handle customer queries, process invoices, and maintain exceptional customer relationships. This role is not only about the tasks but also about building rapport with clients to understand their unique VAT requirements.

To apply for the Racing Bank Associate position at Weatherbys, you should have experience in an administrative role within financial services or accountancy, specifically involving reconciliation. Additionally, demonstrated proficiency in MS Office, particularly Excel, is essential. A strong commitment to customer service and excellent communication skills are also highly valued in this role.

Racing Bank Associates at Weatherbys enjoy a range of benefits including private medical insurance, up to 28 days annual leave with length of service, enhanced maternity and paternity leave, income protection, and a pension scheme. This generous package reflects Weatherbys’ commitment to investing in their employees' well-being and career satisfaction.

Weatherbys is dedicated to the career development of its Racing Bank Associates, providing comprehensive training and guidance. There is a well-established career development pathway, so you'll have all the support you need to grow. Regular coaching and a collaborative team environment further ensure that you can enhance your skills and progress in your career.

Yes! The Racing Bank Associate role at Weatherbys involves a 37.5 hour work week, Monday to Friday. You'll initially work from the Wellingborough head office for training, but upon successful completion of your probation, you can work from home up to two days a week, allowing for a fantastic work-life balance.

To effectively manage a client's VAT needs, I would first ensure I fully understand their specific requirements through active listening and communicating regularly. I would keep thorough records, set reminders for deadlines, and ensure timely submissions to HMRC to maintain compliance. Establishing a close relationship allows for addressing any concerns promptly and accurately.

Providing exceptional customer service requires a proactive and empathetic approach. I would listen attentively to customers' concerns, provide clear and comprehensive information, ensure I follow up on any queries, and actively seek feedback to improve service. Consistency in communication and going the extra mile to assist clients effectively sets a solid foundation for exceptional service.

In my previous role, I was tasked with completing multiple client VAT returns under tight deadlines. I prioritized tasks effectively, broke the work down into manageable chunks, and communicated clearly with team members to delegate where possible. This ensured that we met our deadlines without sacrificing accuracy, showcasing my ability to thrive under pressure.

I find that using Excel is incredibly beneficial for managing financial documents due to its advanced functionalities for organizing and analyzing data. Additionally, implementing document management software allows for easy access, secure storage, and collaborative editing, which streamlines the process of handling sensitive financial information.

My previous experience in administrative and accountancy roles has equipped me with a robust understanding of financial processes, particularly reconciliation and VAT management. This background, combined with my attention to detail and strong organizational skills, positions me to contribute effectively as a Racing Bank Associate at Weatherbys, ensuring that client needs are met efficiently.

The horse racing industry is not just a sport; it's a thriving business that involves various aspects such as breeding, training, and betting. Understanding the industry's dynamics is essential for providing tailored banking services to clients. Familiarity with key events and trends helps me relate better to clients and provide informed support as a Racing Bank Associate.

When encountering customer complaints, I approach the situation with empathy and professionalism. First, I listen carefully to the customer’s issue, ensuring they feel heard. Then, I assess the situation, provide a solution if possible, or escalate the matter to the appropriate department for resolution. Following up with the customer afterward demonstrates that their satisfaction is my priority.

My motivation for delivering great customer service stems from the satisfaction of helping others. I take pride in resolving issues and creating positive experiences for clients. Knowing that my support can make a difference drives me to go above and beyond, ensuring clients feel valued and understood in their financial dealings.

Building relationships with clients as a Racing Bank Associate involves active engagement and genuine interest in their needs. I would prioritize regular communication, schedule check-ins, and ensure that I’m approachable, creating an environment where clients feel comfortable sharing their concerns. Tailoring my approach to each client's unique needs fosters trust and loyalty.

I want to work for Weatherbys because of its prestigious reputation and commitment to client satisfaction in the banking sector. The provision of a supportive and nurturing work environment aligns with my values, as does the focus on employee development. I’m excited about the prospect of contributing to an award-winning independent banking group while enhancing my skills in the Racing Banking niche.