Job details

Support Engineer (Hybrid)

Weedmaps is a leading technology company in the cannabis industry, seeking a Support Engineer to provide enterprise-level assistance, diagnose problems, and contribute to the knowledge base. This role emphasizes collaboration and continuous improvement.

Skills

Problem-solving skills
Technical support experience
Basic programming knowledge
Interpersonal skills
Time management

Responsibilities

Diagnose and troubleshoot software problems
Provide technical support to internal stakeholders
Create and update knowledge-based articles
Manage bug and defects queue
Prioritize and manage several open issues simultaneously
Categorize user feedback for product insights

Education

Relevant industry experience

Benefits

Medical, Dental & Vision insurance
401(k) Retirement Plan with employer match
Generous PTO and company holidays
Supplemental benefits including student loan repayment and pet insurance

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Weedmaps Glassdoor Company Review

2.3

Weedmaps DE&I Review

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CEO of Weedmaps

Chris Beals

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By Weedmaps

Founded in 2008, Weedmaps is a leading technology and software infrastructure provider to the cannabis industry. Our suite of cloud-based software and data solutions includes point of sale, logistics and ordering solutions that enable customers to...

32 jobs

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FUNDING

Private

DEPARTMENTS

Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE