Job details

Support Engineer (Hybrid)

Weedmaps is seeking a Support Engineer to provide enterprise-level assistance to internal stakeholders while diagnosing, troubleshooting software problems and enhancing understanding of APIs.

Skills

Problem-solving
Communication
Basic programming knowledge
Understanding of REST APIs
Knowledge of SQL

Responsibilities

Owning the bugs and defects queue
Building and maintaining a knowledge base
Providing Technical Support to CS agents
Researching and diagnosing software issues
Managing multiple open issues
Categorizing user feedback for Product and Design

Education

Relevant technical education or experience

Benefits

Medical, Dental & Vision benefits
401(k) Retirement Plan with match
Generous PTO and Company Holidays
Mental Health benefits
Employee Training and Development

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CEO of Weedmaps

Chris Beals

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By Weedmaps

Founded in 2008, Weedmaps is a leading technology and software infrastructure provider to the cannabis industry. Our suite of cloud-based software and data solutions includes point of sale, logistics and ordering solutions that enable customers to...

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FUNDING

Private

DEPARTMENTS

Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE