Job details

Member Operations

What we're doing

Weekend Health's mission is to make healthcare more accessible, more transparent, and friendlier. Our brand, WW Clinic/Sequence, addresses chronic obesity, which affects over 50% of adults and is tightly correlated to many other chronic conditions.

We're taking the following steps to accomplish this:

Building a best-in-class technology platform to connect patients with board-certified obesity specialists who can provide the highest quality of care
Prescribing revolutionary GLP-1 medications like Wegovy, Ozempic, and Mounjaro
Assembling a team of highly motivated Clinicians, Registered Dietitians, and Fitness Coaches to deliver results for our members in their journeys toward better health

Weekend Health has been scaling rapidly and was recently acquired by WeightWatchers (NASDAQ: WW). Weekend Health will operate as a subsidiary of WeightWatchers and we'll be continuing on a path of rapid growth.

What we’re looking for

We are a growing team in need of self-motivated, hardworking, and proactive individuals with positive attitudes to help us serve our patients. We hire on a rolling basis for this position to be filled by people who are experienced and enthusiastic to join our team! The current position is:

Member Experience Manager

This role sits at the forefront of our business and is perfect for anyone who can excel at the intersection of operational execution and highly empathetic customer service. Your primary responsibility will be to ensure members are provided with an exceptional experience as they progress through the WW Clinic/Sequence program.

Responsibilities

Member Experience Manager:

Motivate, encourage, and help our users navigate through their programs and meet their goals successfully
Respond to incoming requests from customers and own their journey from start to finish
Communicate effectively and engage with the Weekend Health team in Slack channels
Work with Product and Engineering teams to define technology improvements to make our teams more efficient

Requirements

1-3 years of relevant work experience in a technical Customer Service or Operations role
Excellent troubleshooting, online research, and cross-referencing skills
Effective communication skills with the ability to interact and connect with many types of personalities
Ability to thrive in a metric-driven environment

Optimal candidate

1+ years of working in the Healthcare or Technology industries
An entrepreneurial spirit, comfortable with ambiguity and change, and a passion for helping build WW Clinic/Sequence
Attention to detail and consistency in your work ethic
Shifts gears quickly in a fast-paced environment
High standards — both personally for yourself and professionally for the business
The desire to learn — we carry a multitude of products and our industry is growing and ever-changing