Customer Service Representative

Job DetailsJob LocationSaint Louis, MOTravel PercentageNoneDescriptionABOUT USAt Weissman, located in vibrant St. Louis, Missouri, we've been the heartbeat of the dance community for 60 incredible years. As a privately held, medium-sized company, we're not just another manufacturer - we're the driving force behind the dance industry's most stunning costumes and dancewear. From digital sketch to delivered product, we handle every step in-house, infusing passion and expertise into every creation.What drives us? Our extraordinary team! We've cultivated a talent base skilled in merchandising, marketing, design, and more, constantly investing in our people, products, and technology to stay ahead.Why join us? Because here, you're not just an employee - you're a valued member of a passionate community dedicated to making dreams a reality. We're not just creating costumes and dancewear; we're empowering performances, sparking creativity, and celebrating the artistry of dance.If you're ready to unleash your creativity, be part of something bigger, and make an impact in an exciting, dynamic industry, Weissman is the place for you. Come, let's dance towards a future where dreams take center stage.JOB TITLECustomer Service RepresentativeLOCATIONSt. Louis, Missouri (On-Site)Job SummaryAre you passionate about providing exceptional customer service and building strong relationships? We are seeking a dedicated Customer Service Representative to support our business accounts and ensure our customers receive top-notch service. In this role, you will assist customers from around the world with placing orders, answering product questions, and resolving issues with damaged or defective merchandise. Your ability to provide creative and effective solutions will be key to exceeding customer expectations.As a Customer Service Representative, you will handle inbound calls, manage customer escalations, and contribute to process improvements. You will also have the opportunity to participate in industry events and make outbound courtesy calls to enhance customer experience. If you have excellent communication skills, a customer-first attitude, and the ability to thrive in a fast-paced environment, we want you on our team! Apply now to join a company that values innovation, customer satisfaction, and professional growth.Responsibilities• Handle Inbound Calls Efficiently: Spend up to 85% of your time on the phone, especially during peak seasons (January - May), ensuring quick and effective responses to customer inquiries.• Verify Caller Authorization: Follow security guidelines to confirm caller identities, reviewing account details such as shipping addresses, item numbers, colors, and sizes for accuracy.• Deliver Exceptional Customer Service: Resolve issues in a tactful and efficient manner, aiming for one-contact resolution and going the extra mile to ensure customer satisfaction.• Maintain Detailed Records: Review, add, or delete documentation for customer interactions, ensuring detailed order notes for seamless follow-up.• Process Customer Paperwork: Handle returns/exchanges, purchase orders, account changes, and order quotes with precision and care.• Conduct Outbound Courtesy Calls: Reach out to customers to extend event invitations, provide order information, and follow up on service experiences.• Set Realistic Shipping Expectations: Communicate accurate shipping dates to customers, ensuring clear and realistic expectations.• Stay Informed: Keep up-to-date with the latest product information, marketing campaigns, and industry trends to better assist customers.• Assist with Website Navigation: Help customers navigate websites and resolve any online performance issues they may encounter.• Engage at Industry Events: Represent the company at industry events, actively engaging with customers to enhance the brand's visibility and reputation.QualificationsEducation QualificationsHigh School Diploma or equivalent is required.Experience Qualifications1-3 years in customer facing service (retail, banking, insurance, contact center, etc.) is required.Skills And Abilities• Strong customer focus with an ability to build customer relationships and deliver customer centric solutions.• Strong attention to detail and able to work well in a fast-paced environment.• Ability to problem-solve and address/correct problems.• Must possess effective communication skills (oral, written, listening).• Ability to thrive in a fast-paced, dynamic, and collaborative team environment; adaptable and flexible to change.WHAT DO WE OFFER?Joining Weissman isn't just about a job; it's about embracing a comprehensive benefits package designed to support your life inside and outside of work. From a fantastic PTO plan, paid holidays, and flexible scheduling to weekly pay and parental/adoption leave, we prioritize your well-being and work-life balance. Our commitment extends to your future, with a 401(k) matching program, tuition reimbursement, and continuous learning opportunities.You'll also have access to top-tier individual and family insurance packages, medical and dependent care FSAs, and minimal copays for primary care and specialist visits. Vision and dental plans, company-funded HRA, and comprehensive disability and life insurance packages underscore our dedication to your health and security. We believe in supporting you holistically, offering an Employee Assistance Program, voluntary life insurance, and a range of monthly company-sponsored events.At Weissman, your workplace isn't just friendly and attractive—it's a community where your well-being matters. Join us and thrive in an environment where your success and happiness are paramount.