Job details

Welcome Coordinator

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for. When you join Wounded Warrior Project, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

A flexible hybrid work schedule (3 days in office, 2 days’ work from home)
Full medical, dental and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

**Applicants: This position is required to report in-person to the designated office location, Monday through Friday, during regular business hours.

The Wounded Warrior Project (WWP) Welcome Coordinator is the first point of contact for the organization and performs front office reception duties including greeting guests, answering phones, and handling incoming inquiries about the organization.

DUTIES & RESPONSIBILITIES

Answer the door, greet visitors, and assist them as appropriate.
Maintain inventory, order supplies, and stock supplies. Maintain stock of WWP promotional materials.
Answer incoming telephone calls, determine purpose of call, and forward to appropriate staff members.
Record, secure, and ship donor checks to appropriate departments and outside vendors.
Oversee conference room scheduling.
Coordinate shipping including weighing, measuring, and movement.
Coordinate mail distribution.
Accurately track and monitor incoming visitor traffic to the office. Submit detailed visitor logs to management monthly.
Coordinate with property and maintenance vendors.
May assist members of the program staff with administrative duties such as mailings, tracking program information and making appointments are needed.
Collaborate with Facilities team and Facilities Security team on office access control, email security reminders, emergency readiness, and response to security incidents.
Oversee access control including visitor management, keycard management, and CCTV and intruder alarm alerts.
Serve as initial point of contact for teammate security concerns and ensure Facilities Security team is informed.
Supervise response to security incidents, e.g., call 911 if necessary, alert building security as appropriate, and share incident data (Omnilert).
Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Strong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Ability to respond to sensitive matters with diplomacy and empathy.
Demonstrated ability to accurately manage administrative tasks.
Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.
Effective organizational and time management skills.
Strong written and verbal communication skills. Confident communicator with demonstrated ability to present information effectively.
Demonstrated ability to work effectively in a collaborative team environment.
High energy level. Self-starter; willing to take initiative.
Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

Six months of experience providing administrative support.
Six months of experience of using Microsoft Office.

Preferences

One year of customer service experience.

EDUCATION

Requirements

High school diploma or GED.

Preferences

Associate Degree

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled.
Routinely uses standard office equipment, e.g., copiers, phones, computers.
Ability to lift up to 30 pounds.
Up to 5% travel.
Sitting for extended periods.

ca-pd

Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

Wounded Warrior Project Glassdoor Company Review

3.5