Job details

Office 365 Administrator

Overview

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Responsibilities

The O365 Administrator's role is to manage Office 365 services, applications, and tools, including Intune, Exchange Online, Teams, Outlook, OneDrive, SharePoint online to ensure high-availability and security for the support business applications. This individual also takes part in the planning and implementing of policies and procedures to ensure system provisioning, ongoing maintenance, and security are consistent with organization goals, industry best practices, and regulatory requirements. You will work closely with the IT team, non-IT departments, and project stakeholders to ensure the Office365 environment is optimized for performance, reliability, security, and user satisfaction. As an organization, we are highly customer focused, which means we constantly work individually and as a team to exceed customer expectations.

Wellstar IT is seeking a professional who:

Has excellent interpersonal skills and the ability to lead and manage multiple ongoing projects,
Enjoys working with people and with leading technology solutions,
Has excellent customer service skills,
Is capable of performing 100% of their work remotely using the audio and video services through mulitple collaboration tools, such as Zoom and Microsoft Teams,
Has an understanding of cloud technologies,
Is seeking a long-term professional home with potential for career growth.

The ideal candidate:

Has a fearless approach to technology,
A passion for new technology and activity learns and researching outside of work,
Stays up-to-date with industry trends and emerging technologies to ensure the organization's Office365 environment remains current and competitive.
Demonstrates advanced analytical, seasoned troubleshooting skills,
Has strong organizational skills and the ability to multitask,
Has excellent written and oral communication skills, and
You need to be able to work towards a deadline independently and with minimal oversight.

The Work:

The O365 Administrator will be the main point of contact for technical and support issues related to Office 365 administration. Resolve assigned cases/tickets, change requests, and acts as an escalation point for support issues.
Monitor and respond to issues or service requests reported to the Service Desk and create and resolve problem tickets for service issues (in ServiceNow)
Pro-actively participate in escalated issue resolution for Office365 applications, tools, features, etc.
Must be a self-starter and can work independently as well as within a tightly formed team
Aid in the development of long-term strategic goals for the enterprise messaging and collaboration environment to include Exchange Online, OneDrive, SharePoint, Teams and other Microsoft services.
Assist with the design and development of Office365 specific security policies, standards, and procedures - e.g. auditing and monitoring, security incident and event management, data protection, user and administrator account management, and conditional access controls.
Provide advice and training to peers on various O365 applications and technologies.
Write and support custom scripts (PowerShell) to remediate issues and automate tasks as well as to support reporting, licensing, and troubleshooting Office365 and on premises AD, Exchange, and SharePoint deployments.
Adhere to technical policies, standards, best practices, and organization's Change Management procedures.
Ensure quality standards are met for engineered solutions and promote continuous improvement across the entire Office365 platform.

Identify technology enhancements that would improve overall user experience and feature offerings
Provide and maintain clear, concise, and customized documentation that is appropriate for technical and non-technical audiences.
Work on assigned projects and complete within timetable established by leadership
Pro-actively identify and successfully troubleshoot technical issues in a timely manner, provide leadership updates on problem resolution, and provide progress report to customers and management on a regular basis.

The successful candidate will understand the needs of the business in the short, medium and long-term and is able to assist in defining an architectural "roadmap" for overall development, while aligning the "roadmap" with business requirements and fostering strategic innovation.

Qualifications

Required Minimum Education:

High school diploma Required
Bachelor's Degree Computer Science or related field Preferred

Required Minimum Experience:

Minimum 5 years Overall IT Operations / Infrastructure Experience Required
Minimum 3 years Supporting the Office365 Platform Required
Minimum 3 years Supporting Office365 Exchange online/Messaging Required
Minimum 1 year Supporting Office365 Teams Required
Minimum 1 year Building solutions within PowerApps Preferred
Minimum 2 years Supporting Office365 SharePoint Online Required
Minimum 1 year Working with ServiceNow for ticketing/incident management Required
Minimum 2 years Experience managing large environments of over 10k employees Preferred

Required Minimum Skills:

Office365
Office365 - Messaging
Office365 - Teams
Office365 - SharePoint
PowerApps
PowerShell
Windows Server 2016/2019/2022
Network technologies such as switching and routing
Azure AD
ServiceNow

Required Minimum License(s) and Certification(s):

Office365 Fundamentals Preferred or
Office365 Administrator Preferred or
Office365 Certified Administrator Expert Preferred

Remote Eligible

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.

Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!

Wellstar Health System Glassdoor Company Review

3.6

Wellstar Health System DE&I Review

No rating

CEO of Wellstar Health System

Candice Saunders

Approve of CEO

By Wellstar Health System

At Wellstar Health System, our mission is to enhance the health and well-being of every person we serve. Nationally ranked and locally recognized for our high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one...

20 jobs

FUNDING

Nonprofit

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in Marietta, GA

DATE POSTED

January 18, 2024