Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Claims Quality Assurance Specialist image - Rise Careers
Job details

Claims Quality Assurance Specialist

Job Description The Claims Quality Assurance Specialist performs accurate and timely claim file reviews and supports to define claims guidelines. The role determines coverage, analyzes, negotiates, and settles complex claims requiring outside investigation while delivering quality customer service. The role reviews and implements an appropriate system of policies, internal controls, accounting... standards and procedures, measures efficiency and productivity of claims quality assurance department by clearly defining and reporting results monthly. Responsibilities • Completes accurate and timely claim file reviews, ensures adherence to claims guidelines and jurisdictional requirements, communicates, and promotes the Quality Assurance file review process. • Trains, coaches, and calibrates the Quality Assurance file review system, drives integrity and credibility of the Quality Assurance program and related processes with periodic reviews. • Identifies improvement opportunities and performs quality audits, analyzes, and resolves issues, identifies corrective and preventative action items for the business process. • Updates policies and procedures as needed, ensures adherence to applicable laws and regulations, provides valuable knowledge and guidance around agile testing, and produces timely results hands. • Resolves compliance issues, provides resourcefulness, reliable responses and compliance support to develop consistent policies and procedures across business lines. • Inputs on workflow and system enhancements, increases the efficiency and quality of compliance teams work, shares knowledge around agile testing and performs manual testing as necessary to augment automation. • Drives complex business systems analysis, acceptance testing, quality assurance review, and problem analysis to support products. • Analyzes quality issues, provides feedback, and proposes solutions. • Handles Quality Assurance resource planning, provides quality metrics, attends meetings with business partners and uses quality monitoring data management system to compile and track performance. • Serves as a subject matter expert on cross-functional teams for company-wide initiatives, supervises claims or participates on claims projects and conducts mini-reviews for sub-groups and project teams within Claims. • Determines ongoing training needs and partners with Westfield University, leaders, and external Quality Assurance related vendors to develop, and deliver training programs to claims professionals. • Completes project risk analysis, quality and project timelines to determine the production readiness of software to ensure a smooth transition into production environment. • Participates in professional industry groups, identifies, and communicates industry, legal and regulatory changes, industry advancements, process improvements and best practices. Qualifications • 5+ years of Claims Handling experience and Claims Quality Assurance experience preferred. • Bachelor's degree in Business Administration, Finance, or any other field and/or commensurate work experience. Equal Opportunity Employer Westfield celebrates diversity and is committed to inclusion. All qualified applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran
Westfield Insurance Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Westfield Insurance DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Westfield Insurance
Westfield Insurance CEO photo
Ed Largent
Approve of CEO

Everyone who ever started something took a risk. A career. A family. A home. A business. This country was built on a core value that if you believe in yourself and take a risk, you can do anything and be anything. There’s nothing more American tha...

9 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 6, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Posted 4 months ago
Company
Ness K.E. s.r.o Remote No location specified
Posted 28 days ago
Company
Posted last month