Banquet Manager - job 1 of 2

Westgate River Ranch Resort & Rodeo

Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo.

Manage and organizes activities of the banquet areas and coordinate activities of the Restaurant. Assists F&B Director in achieving department objectives by performing the following duties.

As a Banquet Manager, you will:

• Train staff on proper table service.
• Communicate setup, service, and breakdown procedures.
• Execute daily staff schedules and breaks.
• Coordinate with the sales floor manager on forecasts.
• Assign and oversee opening, running, and closing duties.
• Ensure adherence to the department schedule and time clock procedures.
• Maintain food, beverage, and supply quality control.
• Inspect dining areas for safety, sanitation, and security compliance.
• Provide excellent guest service.
• Manage staff schedules to meet service standards and budgets.
• Conduct training and meetings for staff development.
• Enforce company policies and disciplinary actions.
• Approve discounts and complimentary checks within guidelines.
• Prepare revenue forecasts and operate within budget.
• Maintain operational manuals and inventory par stock.
• Oversee beverage controls and POS system functions.
• Track and report missing checks, guest walkouts, and invoices.
• Ensure compliance with company and government policies.
• Enforce buffet and event cash controls.
• Prepare monthly department reports.
• Document staff attendance and enforce grooming policies.
• Attend manager meetings and recognize staff performance.
• Assist restaurant staff during peak hours.
• Participate in the company’s Goals & Measurements Program.

Supervisory Responsibilities

Banquet staff personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for candidates who shares our commitment.

• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Occasional carrying and lifting of items up to 50 pounds.
• Must be able to work weekends and holidays as needed.
• Must have 1 year of banquet management experience.  
• Must be at least 18 and have a valid FL State Driver’s License.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.