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Housekeeping Supervisor - job 1 of 4

Company Description

Starting pay rate: $19 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Historic Williamsburg Resort in Williamsburg, Virginia, provides spacious, period-specific accommodations just 0.5 mile from Colonial Williamsburg – allowing you the incredible opportunity to immerse yourself in American history while helping guests experience an amazing vacation getaway. In addition to providing easy access to Colonial Williamsburg, Westgate Historic Williamsburg Resort is located near Busch Gardens Williamsburg and Water Country USA.

Job Description

Embrace your natural leadership abilities and excel in a role where you guide your team through daily challenges and triumphs. Don't miss this opportunity. Join us as a Housekeeping Supervisor and play a pivotal role in ensuring our guests experience unparalleled cleanliness and comfort during their stay. Apply now and take the first step towards a fulfilling future! 

To perform this job successfully, you must be able to carry out each essential function satisfactorily and adhere to the following core values:

  • Integrity – Doing the right thing when no one is looking.
  • Passion – Creating a positive impact.
  • Work Ethic – Taking pride in your work.

As the Housekeeping Supervisor, you will:

  • Lead and inspire the housekeeping team, providing daily supervision and ensuring adherence to high service and productivity standards.
  • Assigning tasks to staff and meticulously inspecting their work for accuracy, neatness, and compliance with policies and procedures.
  • Communicating effectively with guests and employees, both verbally and in writing, addressing inquiries and providing clear guidance.
  • Thoroughly inspecting and preparing units to guarantee they are spotless and ready for guest occupancy.
  • Assisting in the training and professional development of both new and existing staff members.
  • Reporting engineering issues promptly in accordance with established company procedures.
  • Responding swiftly to guest requests and follow-ups, delivering exceptional customer service.
  • Other duties assigned by leadership team.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

  • High School Diploma or general education degree (GED).
  • Over 1 year of experience in a supervisory role within Housekeeping.
  • Must be able to lift 50 lbs. and work in outdoor weather conditions.
  • Must be proficient in speaking, reading, and writing English.
  • Must have basic to intermediate computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook).
  • Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
  • Required to pass a background check, drug test, and prove eligibility to work in the United States.

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$39440 / YEARLY (est.)
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$39440K

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What You Should Know About Housekeeping Supervisor, Westgate Resorts

Join the Westgate Historic Williamsburg Resort team as a Housekeeping Supervisor and take ownership of creating a pristine environment for our guests. Set in the heart of Williamsburg, Virginia, our resort is just a stone's throw away from the historic Colonial Williamsburg, inviting you to immerse yourself in America's rich heritage while ensuring our visitors enjoy a comfortable stay. As a Housekeeping Supervisor, you'll lead and motivate our talented housekeeping team, maintaining high standards of cleanliness and service. You'll assign tasks, supervise daily operations, and engage with both staff and guests to foster a positive atmosphere. Your keen eye for detail will help ensure that every guest room is impeccably prepared and inspected, ready for occupancy. Plus, you’ll play a crucial role in the growth and development of your team, providing training and guidance wherever necessary. With competitive pay starting at $19 per hour and the flexibility of our Daily Pay benefit, you can access your earnings whenever you need them. If you're passionate about leadership and integrity, and you thrive in a vibrant, team-oriented environment, we’d love for you to apply and join us in making each guest's stay unforgettable!

Frequently Asked Questions (FAQs) for Housekeeping Supervisor Role at Westgate Resorts
What are the main responsibilities of a Housekeeping Supervisor at Westgate Historic Williamsburg Resort?

As a Housekeeping Supervisor at Westgate Historic Williamsburg Resort, you will lead the housekeeping team, assign daily tasks, and inspect their work to ensure that it meets the high standards of cleanliness and service we uphold. You will also communicate effectively with guests and staff, address inquiries, and follow up on requests, all while maintaining an environment that embodies our core values of integrity, passion, and strong work ethic.

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What qualifications do I need to be a Housekeeping Supervisor at Westgate Historic Williamsburg Resort?

To qualify for the Housekeeping Supervisor position at Westgate Historic Williamsburg Resort, you should possess a high school diploma or GED, along with over one year of supervisory experience in a housekeeping role. Additionally, you need to be physically able to lift up to 50 lbs. and work in various weather conditions. Proficiency in English and basic computer skills, including Microsoft Office, are also necessary.

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What can I expect from the pay and benefits as a Housekeeping Supervisor at Westgate Historic Williamsburg Resort?

As a Housekeeping Supervisor at Westgate Historic Williamsburg Resort, you can expect to start with a competitive pay rate of $19 per hour. Additionally, the company offers generous benefits including comprehensive health coverage, paid time off, a 401K with a company match, employee assistance programs, tuition assistance, and exclusive discounts at various establishments.

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How does Westgate Historic Williamsburg Resort promote a positive work environment for Housekeeping Supervisors?

Westgate Historic Williamsburg Resort fosters a positive work environment for Housekeeping Supervisors by emphasizing teamwork, integrity, and continuous development. With numerous programs for professional growth, a focus on employee well-being, and rewarding employee engagement through community involvement, the resort strives to make work fulfilling and enjoyable.

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What does the training process look like for new Housekeeping Supervisors at Westgate Historic Williamsburg Resort?

New Housekeeping Supervisors at Westgate Historic Williamsburg Resort can expect a comprehensive training process designed to familiarize them with company policies, procedures, and the high standards of cleanliness we expect. This includes hands-on training with experienced staff, mentorship opportunities, and ongoing professional development aimed at fostering leadership skills within the team.

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Common Interview Questions for Housekeeping Supervisor
How do you prioritize tasks as a Housekeeping Supervisor?

When answering this question, explain your approach to task allocation and time management. Discuss how you utilize checklists, time sensitivity, and staff strengths to prioritize housekeeping tasks effectively, ensuring all areas are maintained to high standards.

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Can you describe a time you resolved a conflict within your team?

Share a specific example where you effectively addressed a conflict, emphasizing your communication and mediation skills. Highlight the importance of listening to all parties and finding a collaborative solution that maintained team harmony.

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What steps do you take to ensure quality control in housekeeping?

Discuss your methods for quality control which may include regular inspections, training sessions, and clear communication of policies. Emphasize the importance of attention to detail and providing feedback to your team.

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How do you handle guest complaints about room cleanliness?

Describe your approach to guest complaints, focusing on active listening, empathy, and prompt resolution. Highlight your commitment to guest satisfaction and how you would follow up to ensure their concerns are addressed.

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What experience do you have with staff training and development?

Outline your experience by detailing specific training programs you have developed or implemented. Share your philosophy on the importance of continuous learning and how you assess your team’s training needs.

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How do you motivate your team during busy periods?

Explain your motivational strategies, such as recognizing hard work, providing encouragement, and ensuring staff feel supported. Discuss how fostering a positive team culture contributes to maintaining high morale even during peak times.

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What methods do you use to manage inventory and supplies?

Discuss the systems or processes you employ to track inventory efficiently, ensure timely ordering, and minimize waste. Emphasize the relevance of being proactive in managing supplies to stay organized.

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How do you adapt to changes in procedures or policies?

Express your flexibility and readiness to embrace change. Share your strategies for communicating updates to the team and ensuring everyone adapts smoothly while maintaining high service standards.

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What qualities do you think are essential for a successful Housekeeping Supervisor?

List key qualities such as leadership, communication skills, attention to detail, and a strong work ethic. Elaborate on why these qualities contribute to a successful housekeeping team and guest experience.

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Why do you want to work at Westgate Historic Williamsburg Resort?

Provide a thoughtful answer that reflects your alignment with the company’s values and vision. Mention what excites you about the resort’s culture, historic significance, and your desire to contribute to the guest experience.

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As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...

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Full-time, on-site
DATE POSTED
March 30, 2025

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