Sales Excellence Coordinator

The role

We are looking to hire a Sales Excellence Coordinator to join the newly formed Business Enablement team in London.

This person will have commercial experience & be responsible for driving sales excellence across the WGSN commercial teams within New Business, Account Management & Client Services.

They will be accountable for driving the effectiveness of the sales teams through coordinating world class training sessions, creating onboarding efficiencies and driving effective communication. 

This is a hybrid role with an expectation of 2-3 days in our London office per week.

Working at WGSN

Together, we create tomorrow 

A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow. 

WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you. 

Role overview 

The role will work closely within the Business Enablement team alongside the Sales Excellence team working to create efficiencies for the sales teams. They will be responsible for crafting and owning a world class onboarding bootcamp for new starters creating a network & aligning with the sales leaders and other appropriate functions.

This role will also be accountable for coordinating Commercial Training from GTM Launches, New Products, Pricing updates, System changes and more working with EA’s, Other Training owners and the people delivering the training. You will need to Introduce the training sessions on some occasions depending on the nature of it.

In this role you will also be closely aligned with Product Marketing to ensure sales have the correct client facing materials to support them throughout the sales process, this will also include coordinating internal training decks which will need to go onto our Internal sales hub. 

Ownership of our Sales collateral hub will be crucial, with a focus on ensuring sales can find what they need and fast. Maintaining version control & that there are always the most up to date decks and training videos available. 

The team

The Business Enablement team focuses on People, Processes and Systems to drive efficiency within WGSN across Marketing, Sales & Finance. We are a collaborative team who work together to deliver results in a fast paced environment. We collaborate daily with team stand ups, google chats & ensure we inject a bit of fun into our work.  Business Enablement is the process of providing resources, tools, and strategies for WGSN to operate more effectively and efficiently.  We aim to drive business growth and agility by providing employees with what they need to do their jobs better.

By optimising business processes, WGSN can work more effectively and efficiently.  Business Enablement therefore includes analysing and optimising business processes to eliminate bottlenecks and inefficiencies, and increase the overall success of the WGSN.  When done correctly, Business Enablement initiatives should reduce friction in an employee's workflow by eliminating manual processes, repetitive tasks, and other admin.

• Create Onboarding Program in Sales Excellence team for commercial New Starters working with Commercial leaders to drive down ramp time and decrease attrition.
• Be aligned to New product launches, sales initiatives, Process changes, system updates to help drive changes and schedule Training sessions to deliver best practice pulling in all the resources required to deliver these sessions. 
• Own the commercial training calendar to ensure no overlaps or too many training sessions during any working day/week. Organise sessions, bring in the relevant experts and kick them off ensuring there is a supporting deck that can be shared post session whether video / deck etc. Work with Sales Training Lead and Commercial Systems Lead to align on diary timings etc. 
• Own and Manage the Sales Hub - Ensuring the primary focus is making it easy to find sales collateral, and that the information is always up to date. Feedback from sales is crucial so it is fit for purpose. 
• Ensuring Sales have the relevant content and collateral they need during each stage of the sales cycle to support the deals moving forward across NB & Renewals. Sales Excellence Coordinator to align to Product Marketing for client facing materials and then Internal materials to be created in the Sales Excellence team.
• Create and own a global sales onboarding bootcamp working with the relevant stakeholders who need to be part of that program aiming to decrease ramp time & create a great experience! 

• Sales experience required. Must have a background in selling on either New Business, Account Management or Client Services.
• Understanding of Sales processes & ways of working ideal
• Excellent communication skills required
• Stakeholder Management required across
• Easily able to identify areas for improvement with the skill of keeping things simple for sales & not over complicating. 
• Organisational skills imperative and ability to work at a fast pace under pressure. 
• Prioritisation essential   

What we offer

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:  

- 25 days of holiday per year - with an option to buy/ sell up to 5 days

- Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance & Critical Illness 

- Employee assistance programme, season ticket loans and cycle to work scheme 

- Volunteering opportunities and charitable giving options  

- Great learning and development opportunities.

More about WGSN

WGSN is the global authority on consumer trend forecasting.

We help brands around the world create the right products at the right time for tomorrow’s consumer.

Our values 

We Are Everywhere

The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.

We Are Future Focused

We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.

We Are Rigorous

We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.

Our culture 

An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives & reflect the global audience we work with.

Inclusive workforce 

We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.  

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.  

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. 

We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you.