Field Service Technician I - Tampa, Florida - job 1 of 3

The Field Service Technician I at Whaley is responsible for diagnosing, troubleshooting, and repairing commercial HVAC/refrigeration equipment and kitchen appliances. You'll manage service calls, keeping our customers informed about the repair status and parts order. Additionally, maintaining your service vehicle and tools is part of your daily responsibilities.

To qualify for the Field Service Technician I position at Whaley, candidates should have at least three years of combined experience in HVAC/Refrigeration and/or commercial kitchen repair. A high school diploma or GED is required, and possessing further certifications like a Journeyman License or CFESA certification will be advantageous.

Whaley provides a comprehensive benefits package that includes a competitive salary, sign-on bonuses for qualified technicians, company vehicle, uniforms, 401k with company match, profit-sharing, medical and dental benefits, life insurance, and ample paid holidays and vacation time.

Absolutely! Whaley values employee growth, providing opportunities for continuing education and industry certifications, ensuring our Field Service Technicians are well-equipped with the knowledge and skills required to excel in their roles.

At Whaley, we foster a positive and supportive work environment that emphasizes teamwork and independence. You'll have the flexibility and autonomy in your role while benefiting from a strong support system and a culture that celebrates success.

Yes, the Field Service Technician I position at Whaley involves travel to various job sites within the Tampa area to service commercial HVAC and refrigeration systems. Having a good driving record is essential for this role.

The Field Service Technician I plays a vital role in maintaining the functionality of commercial equipment. By providing timely and efficient service, you directly enhance customer satisfaction, which is crucial for the overall success and reputation of Whaley.

In your response, share specific examples of HVAC systems you've worked on, detailing the types of issues you've encountered and how you effectively diagnosed and resolved them. Highlight any particular techniques or tools you used to achieve the desired results.

Discuss your time management strategies, emphasizing how you assess urgent issues versus routine calls. You might mention tools or methods you use for scheduling and staying organized to ensure that you meet customer expectations efficiently.

Safety is paramount in HVAC repair work. Outline the specific safety protocols you adhere to, such as using PPE, following lockout/tagout procedures, and being aware of potential hazards. Illustrate your commitment to maintaining a safe work environment.

Share details of a particularly difficult repair scenario, including the steps you took to diagnose and fix the issue. Be sure to discuss how your problem-solving skills played a role in the success of the job and what you learned from the experience.

Talk about the resources you utilize to remain informed about the HVAC industry, including professional organizations, training courses, and trade publications. Highlight any certifications you hold and how they contribute to your ongoing education.

Identify specific tools that you consider vital for the role, such as multimeters, refrigerant gauges, and various hand tools. Explain your familiarity with using these tools and how they have helped you in previous service calls.

Discuss your approach to customer service, particularly when facing challenges. Highlight your communication skills and willingness to listen while providing solutions, demonstrating your commitment to customer satisfaction.

Explain your process for accurately assessing parts needs during a service call. Mention any tools or methods you use to keep an organized parts inventory and how you confirm part orders with the customer and the office.

Highlight your enthusiasm for Whaley as a company, mentioning their culture, values, and methods of supporting employee growth. Discuss how this specific role aligns with your career goals and why you're drawn to HVAC service work.

Share your proficiency in reading and interpreting schematics and technical manuals. Provide examples of how you've utilized these resources in diagnosing and repairing HVAC systems, emphasizing the importance of this skill in your work.