Master Service Technician III (CFESA Certified) - Huntsville, Alabama

As a Master Service Technician III at Whaley Foodservice, you will be responsible for the repair and maintenance of various commercial kitchen and HVAC equipment. This includes troubleshooting gas, electric, refrigeration, and steam-powered systems while maintaining a high level of productivity and safety.

To qualify for the Master Service Technician III position at Whaley Foodservice, candidates must have at least three of the four CFESA certifications, a valid driver's license, and one year of applicable experience in the field. A satisfactory background check and drug screen are also required.

Yes! Whaley Foodservice offers a sign-on bonus for qualified Master Service Technicians III as part of our commitment to attracting top talent in the industry. Experience the excellent benefits of joining our team.

Whaley Foodservice offers a comprehensive benefits package for Master Service Technician III employees, including competitive salaries, on-call pay, paid vacation, medical and dental benefits, short-term and long-term disability insurance, and a 401k with profit sharing.

At Whaley Foodservice, we believe in continuous growth. As a Master Service Technician III, you will have access to ongoing training programs, industry certifications, and educational workshops to enhance your technical skills and advance your career.

On a typical day as a Master Service Technician III at Whaley Foodservice, you will troubleshoot and repair equipment, document tasks using a tablet, communicate with customers about repairs, and maintain your service vehicle and tools, all while adhering to safety protocols.

As a Master Service Technician III at Whaley Foodservice, you will participate in the scheduled on-call rotation for weekends and holidays. This means you may be called to address urgent repair needs outside regular working hours, ensuring our customers receive timely service.

In an interview, discuss your commitment to safety by explaining specific policies you adhere to, such as wearing personal protective equipment, following proper lockout/tagout procedures, and ensuring the workspace is clear and safe during repairs.

Highlight your hands-on experience troubleshooting various types of commercial kitchen equipment, including identifying common issues, the steps you take to diagnose problems, and the successful resolutions you’ve achieved in your previous roles.

Explain your process for documenting repairs using tablets or other tools—emphasizing the importance of accuracy and timeliness in your reports to help maintain clear communication with the team and customers.

Discuss your certifications, technical skills, relevant experience, and how your personality aligns with the company culture, particularly emphasizing your teamwork, leadership, and customer service skills.

Talk about your methods for checking truck stock, coordinating with branch parts persons, and keeping detailed logs of parts used, demonstrating your proactive approach to ensure efficient service.

Share a specific example of a tough repair you faced, describing the problem, your troubleshooting steps, and the outcome. Emphasize the skills and persistence you showed, which would be valuable in the Master Service Technician III role.

Illustrate how effective communication is crucial for updating customers about repairs, working with team members, and documenting service tasks, which ultimately impacts customer satisfaction and on-the-job efficiency.

Detail your strategy for prioritizing tasks based on urgency and customer needs, including how you communicate with your team to ensure coverage while managing deadlines without sacrificing service quality.

Discuss your routine for checking the service vehicle for necessary maintenance, keeping tools organized and in good condition, and your commitment to arriving prepared for service calls as a Master Service Technician III.

Explain your proactive approach to seeking out training opportunities, attending workshops, and certifications—all of which contribute to staying current with industry trends and enhancing your expertise.