Master Service Technician III (CFESA Certified) - Monroe, LA

To qualify for the Master Service Technician III position at Whaley Foodservice, candidates must be CFESA Certified, holding three out of the four required certifications. This role also requires at least one year of applicable experience, a valid driver's license with a clean driving record, and the ability to pass a background check and drug screen. Soft skills such as communication and leadership are equally important in mentoring other technicians.

A typical day for a Master Service Technician III at Whaley Foodservice involves troubleshooting and repairing various commercial kitchen and HVAC equipment. You will work independently, interacting with customers to discuss needed repairs while documenting your tasks on a tablet. Routine maintenance, vehicle upkeep, and safety adherence are also crucial elements of your day-to-day responsibilities.

Yes! Whaley Foodservice encourages professional growth and development. As a Master Service Technician III, you will have opportunities to mentor junior technicians and participate in ongoing training programs to enhance your skills and knowledge, paving the way for potential advancement within the company.

As a Master Service Technician III at Whaley Foodservice, you'll work on a variety of equipment, including gas and electric-powered commercial kitchen gear, refrigeration units, and HVAC systems. Your expertise will ensure that all equipment operates efficiently and meets customer expectations.

Whaley Foodservice offers a competitive salary along with on-call pay, a company vehicle, uniforms, and essential tools to get the job done. Additional benefits include medical and dental coverage, life insurance, a robust 401k plan with profit sharing, paid vacation and holidays, and options for short and long-term disability insurance.

As a Master Service Technician III at Whaley Foodservice, you will participate in an on-call rotation that requires you to be available during weekends and holidays. Your willingness to respond to urgent service requests is vital for maintaining customer satisfaction and operational efficiency.

Whaley Foodservice values the growth of its employees and offers various training and continuing education opportunities for Master Service Technicians. This support enables you to stay current with industry standards, improve your technical skills, and potentially earn additional certifications, enhancing your career trajectory.

When answering this question, focus on specific examples from your past work. Discuss the types of equipment you've worked on, the troubleshooting processes you follow, and the outcomes of your repairs. Highlight any CFESA certifications you have and how they apply to your experience.

Explain your organizational skills and how you assess the urgency of each service request. Mention the importance of customer communication and how you keep them informed about your schedule. Discuss any tools you use to manage your time effectively.

Discuss your commitment to safety by outlining specific procedures you adhere to, such as using personal protective equipment, following OSHA guidelines, and properly handling tools and hazardous materials. Provide examples of how you've ensured safety in your previous roles.

Address this question by demonstrating your conflict resolution skills. Share a specific example where you successfully navigated a challenging customer interaction, focusing on your ability to listen, empathize, and provide a solution that exceeded their expectations.

List the tools and equipment that are critical for your role, explaining why each is important. Discuss any specialized tools you use regularly and how they assist in optimizing your troubleshooting and repair processes.

Provide insights into the specific HVAC systems you've worked on, including any relevant certifications. Discuss the types of maintenance you've performed, troubleshooting methods, and any complex repairs you've successfully completed.

Talk about the resources you utilize to keep your knowledge up to date, such as industry publications, training sessions, networking with peers, and attending relevant workshops or seminars. Highlight your commitment to continuous learning.

Discuss the methodologies you use to promote efficiency, such as thorough preparation before a service call and maintaining an organized service vehicle. Emphasize your commitment to minimizing equipment downtime for customers.

Share a specific example where you successfully fixed an issue on your first visit. Explain the steps leading to that outcome, including your diagnostic approach and how it benefited the customer.

Reflect on your passion for problem-solving and helping customers succeed. Explain what aspects of the role excite you, such as the variety of challenges you face and the opportunity to develop your skills while making customers’ lives easier.