Service Technician III (Master CFESA Certified) - Nashville, TN - job 1 of 2

As a Service Technician III at Whaley Foodservice, you will be responsible for maintaining and repairing various commercial kitchen and HVAC equipment. Your key responsibilities will include troubleshooting issues with gas, electric, and refrigeration systems, adhering to safety policies, communicating with customers about necessary repairs, and documenting tasks efficiently on a tablet. Additionally, you’ll mentor other technicians and participate in on-call rotations. This position not only requires technical expertise but also excellent communication skills.

To qualify for the Service Technician III position at Whaley Foodservice, candidates must be at least 18 years old and possess a valid driver's license with a clean driving record. Additionally, you need to have three years of relevant experience and hold three out of four CFESA certifications, including the Master Technician certification. A background check and drug screening are also required before employment.

Whaley Foodservice offers an excellent benefits package for its Service Technician III employees. This includes a competitive salary, sign-on bonuses for qualified candidates, on-call pay, and company vehicles. Additional offerings include health benefits like medical and dental insurance, 401(k) with profit sharing, paid holidays, vacation time, life insurance, and both short- and long-term disability insurance. The emphasis is on ensuring a rewarding work-life balance.

Whaley Foodservice is dedicated to employee growth and offers various learning opportunities for Service Technicians III. You will have access to continuing education programs and industry certifications that not only enhance your skills but also support your career advancement. The company encourages a culture of ongoing learning and professional development to keep you up-to-date with the latest technologies and techniques in the field.

At Whaley Foodservice, the work environment for Service Technician III is dynamic and collaborative. You'll be working closely with branch staff and have frequent interactions with customers, ensuring excellent service delivery. Your day-to-day tasks will involve problem-solving and independent work with daily supervision. The company promotes a positive atmosphere focused on teamwork, safety, and professional integrity.

Yes, at Whaley Foodservice, Service Technician III roles include participating in a weekend and holiday on-call rotation. This feature allows the company to provide continuous support to its customers, ensuring that any urgent issues are addressed promptly. Technicians are compensated for on-call duties, making it a valuable aspect of their overall remuneration package.

Whaley Foodservice supplies their Service Technician III employees with essential tools to perform their job effectively. This includes a company vehicle, tablets for documenting work, hand tools, power tools, and any necessary meters and test equipment. These resources allow technicians to perform repairs efficiently while maintaining high standards of service to customers.

When answering this question, be specific about the types of equipment you have worked with, including any particular systems you've diagnosed and repaired. Highlight your problem-solving skills and any instances where you identified issues quickly, leading to positive customer outcomes.

Discuss how you assess the urgency of each request, considering factors like customer impact and safety issues. You might mention the tools or criteria you use to determine priority, showcasing your organizational skills and ability to manage time effectively.

Safety is paramount in your role. Describe the specific safety protocols you adhere to, such as using personal protective equipment (PPE), following lockout/tagout procedures, and ensuring tools and equipment are in safe working condition before starting repairs.

Emphasize your leadership skills by discussing how you would share your expertise with newer team members. Talk about the training methods you find effective, such as hands-on demonstrations, workshops, or shadowing, and how you ensure they feel supported during their learning process.

Share a specific example of a complex repair, detailing the issue, your troubleshooting methods, and the final resolution. Highlight your analytical thinking and persistence, as well as any customer satisfaction achieved through your efforts.

Discuss the tools and systems you've utilized to document service calls, such as tablets, software programs, or mobile apps. Emphasize the importance of documentation for efficient workflow and customer communication, showcasing your attention to detail.

Talk about your commitment to continuous learning through attending training sessions, webinars, or pursuing additional certifications. Mention any recent courses you have taken or plans for further education to illustrate your dedication to professional growth.

Customer service is essential. Describe how you communicate with clients, addressing their concerns effectively. Share examples of how you manage expectations, follow up after repairs, and ensure client satisfaction, enhancing the overall customer experience.

Managing inventory is vital for efficiency. Explain your methods for tracking stock levels in your service vehicle and how you order parts when necessary. Highlight your organizational skills and the importance of having the right tools and parts readily available.

Discuss your self-motivation and decision-making skills when working independently. Provide examples of how you have successfully completed tasks and met deadlines without direct oversight, demonstrating your reliability and accountability in the role.