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Customer Operations Manager

Whatnot is a livestream shopping platform and marketplace looking for a Customer Operations Manager with strong leadership and communication skills to drive operational readiness and continuous improvement for customer support.

Skills

Strong leadership and communication skills
Experience in e-commerce industry
Familiarity with marketplace platforms
Advanced analytical competency

Responsibilities

Design & implement high-impact initiatives to improve customer support experience
Lead new product, policy, process, or change management projects for operational readiness
Drive continuous improvement in operational performance metrics
Be subject matter expert for best support practices
Work with cross-functional partners to pursue support initiatives

Education

Bachelor's Degree

Benefits

Flexible time off policy and company-wide holidays
Health insurance options
Work from home support and allowances
Retirement benefits including 401k offering
Parental leave and other care benefits

To read the complete job description, please click on the ‘Apply’ button

Whatnot Glassdoor Company Review

4.9

Whatnot DE&I Review

No rating

CEO of Whatnot

Grant LaFontaine

Approve of CEO

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG.

MATCH

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BADGES

FUNDING

Beyond Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Internet & Web Services

TEAM SIZE

LOCATION

Hybrid, based in Los Angeles, CA

SALARY RANGE

$165,000/yr - $180,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

June 17, 2024

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