Job details
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Customer Operations Manager
Whatnot is a livestream shopping platform and marketplace looking for a Customer Operations Manager with strong leadership and communication skills to drive operational readiness and continuous improvement for customer support.
Skills
- Strong leadership and communication skills
- Experience in e-commerce industry
- Familiarity with marketplace platforms
- Advanced analytical competency
Responsibilities
- Design & implement high-impact initiatives to improve customer support experience
- Lead new product, policy, process, or change management projects for operational readiness
- Drive continuous improvement in operational performance metrics
- Be subject matter expert for best support practices
- Work with cross-functional partners to pursue support initiatives
Education
- Bachelor's Degree
Benefits
- Flexible time off policy and company-wide holidays
- Health insurance options
- Work from home support and allowances
- Retirement benefits including 401k offering
- Parental leave and other care benefits
To read the complete job description, please click on the āApplyā button
Whatnot Glassdoor Company Review
Grant LaFontaine
4.9
Whatnot DE&I Review
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CEO of Whatnot
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By
Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG.
80 jobs
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$165,000/yr - $180,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 17, 2024
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