Job details
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Quality Assurance Manager, Customer Support - job 2 of 2
Whatnot is looking for a Quality Assurance Manager to maintain the highest quality standards of customer experience. The role involves building and optimizing the quality assurance program, reviewing quality scores, and collaborating with internal and external teams to ensure consistent quality.
Skills
- Strong analytical and problem-solving skills
- Experience in quality assurance leadership
- Familiarity with customer support and operations
- Knowledge of relevant technologies and platforms
- Adaptability to fast-paced environments
- Experience in startups or e-commerce preferred
Responsibilities
- Build and implement the quality assurance program for the customer experience team
- Review quality scores to identify trends and issues
- Collaborate with internal and external teams to ensure consistent quality
- Drive process adherence and performance improvement areas
- Partner with external vendor management for program delivery
Benefits
- Unlimited Vacation Policy and Company-wide Holidays
- Comprehensive Health Insurance options
- Work From Home Support and equipment allowances
- Monthly allowances for cell phone, internet, food, wellness, and childcare
- Family planning benefits and 401k offering
- Equal Opportunity Employer
To read the complete job description, please click on the āApplyā button
Whatnot Glassdoor Company Review
Grant LaFontaine
4.9
Whatnot DE&I Review
No rating
CEO of Whatnot
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By
Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG.
80 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$140,000/yr - $165,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 11, 2024
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