Quality Assurance Manager, Customer Support - job 2 of 2
Whatnot is looking for a Quality Assurance Manager to maintain the highest quality standards of customer experience. The role involves building and optimizing the quality assurance program, reviewing quality scores, and collaborating with internal and external teams to ensure consistent quality.
Sign up for our
weekly newsletter
of fresh jobs
Skills
Strong analytical and problem-solving skills
Experience in quality assurance leadership
Familiarity with customer support and operations
Knowledge of relevant technologies and platforms
Adaptability to fast-paced environments
Experience in startups or e-commerce preferred
Responsibilities
Build and implement the quality assurance program for the customer experience team
Review quality scores to identify trends and issues
Collaborate with internal and external teams to ensure consistent quality
Drive process adherence and performance improvement areas
Partner with external vendor management for program delivery
Benefits
Unlimited Vacation Policy and Company-wide Holidays
Comprehensive Health Insurance options
Work From Home Support and equipment allowances
Monthly allowances for cell phone, internet, food, wellness, and childcare
Family planning benefits and 401k offering
Equal Opportunity Employer
To read the complete job description, please click on the ‘Apply’ button