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Collections Specialist

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities:

  • Monitor and track overdue accounts, using established protocols to secure timely payments.
  • Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
  • Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
  • Collaborate with other departments to resolve customer issues and disputes efficiently.
  • Prepare and provide regular reports on debt collection activities and progress.
  • Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

Requirements:

  • 1+ years of experience in Collections and/or Customer Service.
  • Fluent in English (C1-C2 level).
  • Proficiency with Microsoft Office and Google Workspace
  • Strong negotiation skills, attention to detail, and the ability to handle challenging customers.
  • High-speed internet connection, personal computer, and headset.
  • Knowledge of state and federal collection laws (preferred).

Working Hours:

  • 5 days a week, with two days off, covering Monday to Sunday.
  • 8-hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame.
  • Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours.

  • Competitive salary with quarterly performance bonuses
  • Friendly and supportive team.
  • Opportunity to work and grow professionally at an international level.

Ready to take the wheel of your career? Join us at Whizz and pedal towards success! Apply today!

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At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit histor...

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Full-time, remote
DATE POSTED
October 13, 2024

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