Customer Support - Chicago, full-time, on-site

As a Customer Support Representative at Whizz, your primary responsibilities will include advising customers on bicycle models, communicating effectively in person, and managing customer onboarding and payments. You'll assist customers in selecting the right accessories and services while using specialized automation tools. Additionally, you'll maintain document flow related to sales transactions and ensure inventory levels are accurate.

To qualify for the Customer Support position at Whizz, applicants should possess exceptional written and verbal communication skills and the ability to engage with a diverse clientele. Proficiency in Microsoft Office and Google Sheets is essential, and applicants should have strong multitasking capabilities to thrive in a dynamic environment.

Customer Support Representatives at Whizz can expect to earn a competitive salary ranging from $17 to $20 per hour, depending on skills and experience. Whizz also offers performance-based bonuses, recognizing and rewarding exceptional contributions every quarter.

Yes! Whizz values your commitment and ambition. After just six months in the Customer Support role, outstanding representatives can step into leadership positions, like a Team Lead role, thus offering clear pathways for salary growth and career advancement.

As a Customer Support Representative at Whizz, you can look forward to a range of benefits, including competitive pay, performance-based bonuses, paid time off, a 401(k) retirement plan, and flexible work shifts. Whizz is committed to empowering employees to achieve their professional goals and ensure a great work-life balance.

Be prepared to share specific examples from your previous roles that highlight your ability to handle inquiries and resolve customer issues effectively. Mention any metrics or feedback you received that demonstrate your impact on customer satisfaction.

Discuss your techniques for de-escalating situations, such as listening actively, showing empathy, and finding solutions that satisfy the customer while adhering to company policies. Use examples to illustrate your approach.

Highlight key skills such as effective communication, problem-solving, and multitasking. Discuss how these skills have helped you in previous customer service roles and why they are important at Whizz.

Talk about your strategies for time management, such as prioritizing urgent requests, using organizational tools, and remaining focused under pressure. Provide an example of a time you successfully managed conflicting priorities.

Express your enthusiasm for Whizz and its mission in cutting-edge transportation solutions. Share how your values align with the company and your interest in helping enhance customer experiences.

Discuss your strategies for staying informed about products, such as participating in training sessions, reading product manuals, or engaging with colleagues. Emphasize your commitment to providing accurate information to customers.

Explain the importance of honesty and resourcefulness. Mention that you would reassure the customer that you'll find the answer and seek assistance from colleagues or company resources to resolve their inquiry promptly.

Prepare a specific example showcasing your initiative. Discuss a process that you identified as needing improvement, how you approached it, the steps you took to implement changes, and the positive outcomes that followed.

Discuss your openness to feedback as a tool for personal and professional growth. Provide examples of receiving constructive criticism and how it helped you enhance your performance in customer service roles.

Share your aspirations within the customer support field, emphasizing your interest in continuous learning and potential career advancement opportunities, such as leadership roles at Whizz.