Senior Hardware Quality Engineer (Accessories)

As a Senior Hardware Quality Engineer (Accessories) at WHOOP, you'll take on a diverse set of responsibilities including organizing risk assessments, leading root cause analysis, and collaborating with cross-functional teams to ensure quality benchmarks are met in accessory products. Your role will focus on quality planning, assurance protocols, and continuous improvement to enhance product reliability and performance.

WHOOP seeks candidates for the Senior Hardware Quality Engineer (Accessories) position who possess an advanced degree in Engineering, particularly with a focus on Mechanical or Material Engineering. Additionally, having a minimum of 5-7 years of experience within accessory product quality roles in consumer electronics or wellness industries is highly desirable. Certifications such as Six Sigma Green Belt and ASQ Certified Quality Engineer are beneficial.

Experience working with accessory materials and components, particularly in wearable electronics, is crucial for the Senior Hardware Quality Engineer (Accessories) role at WHOOP. Knowledge in consumer electronics and familiarization with ISO 9001 Quality Management Systems are also advantageous as you will be responsible for ensuring our products meet strict regulatory requirements.

The Senior Hardware Quality Engineer (Accessories) contributes significantly to WHOOP’s product development by establishing quality metrics, driving risk mitigation strategies, and facilitating collaboration across teams. Your insights and technical expertise will help inform design decisions, ultimately ensuring that our accessory products are not only innovative but also maintain industry-leading quality standards.

Yes, the Senior Hardware Quality Engineer (Accessories) role at WHOOP is based in Boston, MA, and candidates must be prepared to relocate to work from the Boston office. WHOOP values those who join our diverse team and embrace the city’s vibrant atmosphere.

In addressing quality assurance for new accessory products, I emphasize a structured approach that includes rigorous risk assessments and thorough verification of quality metrics. Collaborating with cross-functional teams ensures all regulatory requirements are met and that customer expectations are exceeded.

Certainly! In a previous project, I encountered a major quality defect in a wearable accessory. By conducting a root cause analysis, I identified the issue stemmed from a supplier's inconsistency. I collaborated with the supplier to implement corrective actions and managed communication with stakeholders, successfully reinstating confidence in our product's quality.

I commonly use tools like the Fishbone Diagram for root cause analysis, Pareto charts to identify prevalent issues, and Control Charts to monitor process stability. These tools help streamline the problem-solving process and guide data-driven decision making effectively.

To ensure compliance with quality management standards, I focus on keeping up to date with ISO 9001 guidelines and integrating them into our quality systems. Regular audits and reviews help maintain compliance while fostering a culture of continuous improvement throughout the organization.

Key metrics for assessing accessory quality include defect rates, customer feedback scores, adherence to safety regulations, and product performance indicators. These metrics provide actionable insights into product quality and help in setting benchmarks for improvement.

I have extensive experience in managing supplier quality by developing strong relationships and implementing clear quality expectations. Regular audits and performance reviews ensure that suppliers consistently meet our quality standards, and collaborative problem solving helps to address any issues that arise.

When facing pushback on quality processes, I focus on fostering open communication and understanding the team's perspective. I present data to back up the necessity and benefits of quality measures, ensuring everyone sees the value in maintaining high standards.

My strategy for improving product reliability involves a combination of rigorous testing protocols, incorporating user feedback into design iterations, and actively participating in post-launch assessments to identify areas for improvement, ensuring that products consistently perform as intended.

I stay informed on industry trends and quality engineering practices by attending relevant workshops, webinars, and conferences. I also subscribe to several quality management journals and actively participate in professional networks to exchange ideas and gain insights from peers.

In a cross-functional team environment, I take on a collaborative role where I ensure quality considerations are integrated throughout the product lifecycle. By effectively communicating quality expectations and collaborating on solutions, I contribute to creating products that meet the highest standards.