Desktop Support Specialist

Department: ITS Client ServicesCampus Location: Wichita, KS - WSU Main CampusHire Type: Full TimePay: Pay starting at $22.06 per hour and commensurate with experienceWork Schedule: Monday - Friday, 8am to 5pmExport Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.Job StoryIn this role, you will work as part of a high performing team providing support for software, computers, printers, and other devices. A problem solving mentality is key to success in this position. Your ability to see, assess and fix problems for staff allows them to do their work in an efficient manner and allows our students to learn without being impacted. Dedication to and a passion for customer service are critical to serving in this role.Job SummaryProvides a full range of services necessary for the operation of University client computers and peripherals.Job Dutiessame as essential functionsHigh school diploma or equivalent Three (3) years of experience in professional technical support environment. Every 30 hours of college coursework can be substituted for one (1) year of experience.Knowledge, Skills and Abilities:Ability to operate/support a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.Ability to communicate with others and accurately exchange information.Strong knowledge with computers and operating systems.Ability to work with minimal supervision.Must possess a strong customer-centered philosophy.Ability to move, transport, and/or deliver items, supplies, or equipment.Preferred Qualifications:Experience with managing Linux workstations preferred.Preferred License/Certifications/Training:Additional Information:Physical Requirements:Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.Frequent 60-90%Ability to communicate with others and accurately exchange information.Frequent 60-90%Ability to remain in a stationary position.Occasional 30-60%Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces.Occasional 30-60%Ability to move, transport, and/or deliver items, supplies, or equipment.Occasional 30-60%Ability to move or traverse across campus, within buildings and offices, and/or across external environments.Occasional 30-60%Additional Physical Requirement: