Partner Program Manager

Location: Remote, USOur mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.About the Role:The Partner Program Manager’s primary focus is to guide course & program development teams at Partner Institutions towards sound implementation of Wiley courseware, using best practices and tailoring details of each implementation to the specific Partner Institution. The Partner Program Manager will also be responsible for taking lead on improving existing implementations to ensure our partners’ success in using courseware for student success. This role will require a high degree of interaction and collaboration with various teams, including content, platform, and support. This role is responsible for driving partner institution retention through great implementation, collaboration, and a focus on the partner’s success.This role will also naturally produce new opportunities for Wiley courseware, which the Partner Program Manager will be expected to identify, foster, and bring in other staff from the team to execute on. It will often involve participating in and leading regularly scheduled meetings with staff from these partner institutions, as the Partner Program Manager will be leading many of the daily interactions with partner institutions’ staff. The position will require occasional national travel with anticipated time on the road projected at 5-10%.How you will make an impact:• Manage day-to-day course development needs at large partner institutions.• Collaborate with various zybooks, Wiley PLUS, Knewton Alta teams (Content, Platform, Support, etc.) as well as other Wiley teams for successful implementation.• Manage the emergence of new products and new applications of existing products to our partner institutions’ benefit.• Responsible for onboarding/training programs for local course development teams to ensure pedagogical and technical best practices are being employed.• Identify expansion opportunities stemming from day-to-day interactions and pull sales partners back in to discuss.• Analyze existing usage at partner institutions in search of potential improvements, including new content that has become available, better use of best practices, and new platform functionality.What we look for:• Bachelor’s Degree• Industry experience in ed tech and/or higher education publishing is required.• Project management experience• Customer success orientation.• Creative problem-solving.• Collaboration skills.• Relationship management.• Proficient in Google Suite & MS Office Suite.• Proficient w/ project management software.• Familiar with learning technology and able to demonstrate functionality.• Ability and willingness to use video conferencing & screen-sharing technology.• Time and schedule management.• Able to adjust the scope of projects without missing a beat.• Able to manage a wide range of customer personalities well.• Effective leadership internally to complete projects for customers.• Travel approximately 5-10% a year.About Wiley:Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.