Job details

Customer Experience Product Manager, Fuel iX (BC applicants)

WillowTree is looking for a Customer Experience Product Manager to lead a multidisciplinary team focused on delivering exceptional AI-driven customer experiences for enterprises. This role blends product management and technical skills.

Skills

Product management
Technical background
Agile methodologies
Market analysis
Problem-solving
Communication skills
Cross-functional team leadership

Responsibilities

Build a product roadmap considering technical lift, dependencies, time, and budget constraints
Define, manage, and prioritize requirements in a complex environment
Communicate a shared understanding of product requirements among all stakeholders
Drive the product vision and roadmap to deliver best-in-class customer experiences
Own scope management and feature prioritization discussions
Collaborate with designers to create feasible and top-tier user experiences
Lead technical discussions with engineers to define system architecture and data flows
Use analytics and metrics to drive informed decisions and enhance product strategies
Manage and document technical dependencies and API requirements