Supervisor - Table Games

POSITION PURPOSE:

The primary responsibility of the Supervisor – Table Games is to supervise the operation of a group of assigned tables within the pit. The Supervisor - Table Games must be a coach for the Dealer – Table Games, providing feedback on performance. It is their responsibility to rate the play of our guests and to ensure that all gaming procedures are being followed. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

POSITION RESPONSIBILITIES:

• Protect the assets of Wind Creek.
• Observe game, always looking for irregularities or deviations from procedure.
• Advise Manager - Pit of any possible problem areas or irregularities.
• Supervise team members ensuring that they are enforcing and adhering to company and regulatory policies and being alert to their job duties.
• Ensure team members are cordial and courteous to all patrons and fellow team members.
• Ensures that team members adhere to gaming regulations and any violations are reported to the Manager - Pit immediately.
• Verify schedule of table game team members ensuring they meet business needs and advise the Manager - Pit of needs for staff level changes.

• Handle team member complaints and resolve problems that arise.
• Communicates all pertinent information to relieving Supervisor – Table Games.
• Establish and maintain a courteous rapport with all casino guests and fellow team members, providing the best possible service.
• Handle customer complaints, in consultation with the Manager - Pit when necessary.
• Inform team members of policies contained in the management policies manual, ensuring compliance.
• Rate customers based on time of play, average bet, amount of win/loss, amount of credit or cash buy-in, walk amount, and basic strategy.
• Accurately count game float inventories at the beginning and close of the shift, (and periodically throughout the shift) advising the Manager - Pit of approximate results for the shift and any suspected irregularities.
• Issue credit based on information obtained from the casino computer system in accordance with company policy and established limits.
• Observe taking and paying of bets in accordance with established company policies and procedures.
• Alert the Manager - Pit of any irregularities.

• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Manage staff and organize department functions in accordance with company guidelines.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

• Determine if and/or when policy or procedural infractions by team members occur and issue the appropriate level of progressive discipline.
• Interview and make recommendation of candidates for new hire.
• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
• Maintains an open-door policy and addresses all team member issues and/or concerns in a timely manner.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with Wind Creek’s Comp Matrix.

Minimum Employment Requirements:

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
• Maintain consistent adherence to Wind Creek’s customer service standards.
• Must be able to work varied shifts, including weekends and holidays.

Specific Position Requirements: 

• Two (2) years of experience in dealing multiple games at another major casino property or its equivalent required.
• Eighteen (18) months of dual rate supervisory experience required.
• Ability to distinguish winning/losing combinations and settle wagers accordingly.
• Knowledge of at least three (3) core games.
• Knowledge and ability to deal assigned game and supervise multiple games when needed.
• Perform basic math skills.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 30 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.