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Wire Transfer Operator I

Wire Transfer Operator I

The Wire Transfer Operator I will be responsible for researching and resolving wires within department established service levels.

Position Responsibilities:
  • Enter, process and route USD and foreign currency incoming and outgoing wire transfers from internal/external customers via telephone and Treasury Management products.
  • Obtain confirmation, verification, or approval of funds from authorized representatives before processing and releasing domestic and international wire transactions.
  • Process International incoming wire transfers to the appropriate account for internal/external customers.
  • Accurately respond to domestic and international wire transfer customer service requests from customers and business units.
  • Process phone notifications to internal/external customers of incoming/outgoing wire transfers.
  • Perform other duties assigned by Supervisor.
  • Adhere to all department security procedures, compliance, service quality and production standards.

Position Qualifications
  • High School Diploma or General Education Diploma (G.E.D)
  • 2 years of experience in wire transfer or operations
  • 2 years of experience in customer service in a telephone and face-to-face environment
  • 2 years of experience working with Microsoft Office, specifically MS Excel, MS Word, Power Point, and Visio
Livonia Operations Center
10:00am - 7:00pm Monday - Friday

Our mission is to provide superior service with every interaction, giving our business partners a competitive advantage.

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DATE POSTED
June 9, 2023

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