Wisetack offers intuitive consumer lending products for service-based businesses. They are looking for a dedicated Customer Experience Associate to ensure customer success through excellent problem-solving skills.
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Skills
Strong troubleshooting skills
Excellent communication skills
Ability to work under pressure
Highly organized and detail-oriented
Responsibilities
Successfully resolve complex customer issues through multiple support channels
Stay updated with ongoing customer issues
Collaborate with product and engineering teams to improve the customer experience
Work on projects to enhance agent and customer experience
Handle customer escalations as needed
Benefits
Equity opportunities
Comprehensive benefits package
To read the complete job description, please click on the ‘Apply’ button